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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
Also Featured in...
Dialpad Connect Reviews
Deanna T. B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted May 2022
Improve user experience in video
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Differs from others because from the beginning what this tool seeks is to be able to connect users with a system that is of quality, it thinks mainly of the best experience as well as functions that are adapted to professionals who work during difficult times for this medium even by those who still do not know it
What is your favorite aspect of this product?
What I like the most is its anti-external sound system, or to a large extent the ability to control external noise a little, which in the long run only makes it difficult for communication to be fluid, it is quite quick to understand and it is also very practical for those who do not usually communicate by these means
What do you dislike most about this product?
I have no criticism or complaints about this tool, it has worked well and is very easy to understand
What recommendations would you give to someone considering this product?
This tool only guarantees that the video quality is the best, as well as functionalities that can be understood by everyone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Midori S.
- Role: Finance
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Jun 2022
Consider your customers and partners
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This videoconferencing tool is especially useful if what you're looking for is a system that allows for continuous communication no matter where you are. Furthermore, you can communicate in real time on various devices and have a significant and high-quality presentation. You can also collaborate, share files, and connect with customers and friends all in one place.
What is your favorite aspect of this product?
What generally interests me is that it is not an instrument that requires a large investment, that it allows for the sharing of files, screens, video clips, and more live chat, as well as integration with others to make the conversation more dynamic and participatory, and that it is simple to add more people to the chat.
What do you dislike most about this product?
its interface is understandable, and I have no problems
What recommendations would you give to someone considering this product?
I recommend it first and foremost because it adapts to businesses and connects them in a secure and professional manner.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Trustworthy
Diego Armando S.
- Role: Consultant
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted May 2022
very effective video conferencing tool
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
This video conferencing tool does not require an expensive and complex system that is normally used by large companies, this tool provides very simple solutions that allow you to connect your conference room anywhere in the world, you have a direct connection between two locations, similar to a phone call but with video, also allows three or more locations to participate in the same videoconference
What is your favorite aspect of this product?
I like this tool because it can communicate very well with individual calls, direct connection between two locations, it also allows several participants to meet through high definition videos in any meeting room, from a desk at work, from a computer at home, or even from a tablet on the go, you never have to worry about interference in your video conference
What recommendations would you give to someone considering this product?
I recommend this tool because not only can it be used by larger companies, it can be used by any company that needs better video conferencing for their meetings, providing simple solutions and allowing multiple conference participants to join in high quality video.
Pros
- Continually Improving Product
- Enables Productivity
- Effective Service
- Inspires Innovation
