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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
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Dialpad Connect Reviews
Kevin P.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Great features but had stability issues
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Massive amounts of customizability with Dialpad Meetings like ringtones and hold music. Very intuitive.
What is your favorite aspect of this product?
Customization is the best of all conference tools. Better UI than zoom.
What do you dislike most about this product?
My calls were consistently disconnecting.
What recommendations would you give to someone considering this product?
If you want a tool that serves as a phone and conferencing platform and you are a small to medium sized business, this is a perfect solution.
Pros
- Efficient Service
- Effective Service
- Respectful
- Client Friendly Policies
Cons
- Less Reliable
- Less Performance Enhancing
- Less Productive
Alden R.
- Role: Finance
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
The best in class for calls, meetings and CSAT
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Dialpad offers talk and messaging functions with an intuitive interface that's simple and easy to use. In addition, it has various AI powered customer engagement tools. These tools make it stand out from the the other players in the market. The AI powered CSAT feature where the algorithm computes the level of satisfaction by gauging customer behaviour through various metrics helps the users know what they're doing right and vice versa. This certainly encourages the use of best practices and the ones that are more likely to yield consistent results.
What is your favorite aspect of this product?
The constant addition of new features, the attractive user interface and the different add-ons that come with it truly make the product addictive in the right ways. It is everything and more that you could ask from a messaging and customer interaction application. The connection stability is a major plus point as there are almost no cases of latency, static or lag on A/V calls. The platform is completely on the cloud and there's no need to worry about recorded meetings as they can always be played back at a later point in time. The ability to share all kinds of media on the application is a major bonus.
What do you dislike most about this product?
The only concern that I would have to mention, and I'm nitpicking here would be the pricing for the business licence. At USD 15 per user is kind of steep for a larger team, especially if companies are just starting out. Although the offerings are well worth the money, the price could make a lot of users, especially the bigger players think twice. And for such products the reach is the main criteria as a wide user base is crucial in ensuring that the product stays relevant.
What recommendations would you give to someone considering this product?
Based on personal experience I would say don't think twice. Just go for it, and you'll definitely thank me later. This product has massive potential and can offer tremendous value to the business. There are quite a few processes around sales, pre sales, customer service and personal relations that can be organized and synergized to a significant degree with Dialpad.
Pros
- Continually Improving Product
- Unique Features
- Effective Service
- Inspires Innovation
Mosaddek A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2022
Easy to use and user friendly
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
UberConference is the unique thing for dialpad which differentiate this from other similar products. this always helps to keep up the schedule easy.
What is your favorite aspect of this product?
This software is improbably simple to navigate. There area unit such a big amount of alternative ways to make conferences easy to handle. There is a feature which I like most, 'report' where I can see which member talked how much time. Thats very Intersting :)
What do you dislike most about this product?
There is nothing dislikable about this product, all the things are working parfectly.
What recommendations would you give to someone considering this product?
I highly recomend this software to use. if anyone use this they won't regreate :)
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
