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What is Dialpad Connect?
Dialpad Connect, our UC solution, is a single Ai-powered platform for all customer communication, integrating phone, meetings, and messaging into a single easy-to-use experience. Dialpad Connect combines our expertise in business communication and AI to transform conversation workflows.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
88 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Dialpad Connect?
Pros
- Efficient Service
- Enables Productivity
- Effective Service
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Audio Conferencing VoIP
Video Conferencing
Instant Messaging
File Transfer
Audio Conferencing Call in Bridge
Audio Controls
Facilitator Functions
Keyboard Mouse Control
Virtual Whiteboard
Screen Share
Application Share
Vendor Capability Ratings
Breadth of Features
Ease of Customization
Quality of Features
Ease of IT Administration
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Vendor Support
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Dialpad Connect Reviews
Luis A.
- Role: Consultant
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2022
love the software
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
features for sure
What is your favorite aspect of this product?
meeting video features
What do you dislike most about this product?
no constant implementation
What recommendations would you give to someone considering this product?
great for what is meant to be used for
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Ankit S.
- Role: Finance
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted Nov 2022
Powerful and stable communication AI.
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
Dialpad features is totally different which is very easy to use, user friendly and it's very fast. While we take a meeting or share any screen so it's open that very quickly and no interruptions is there.
What is your favorite aspect of this product?
We enhanced overall productivity because it allows us to record our official calls and can listen to them again to get the point like what our stakeholders want and what they say so we can figure out how we can improve things. The best and my favorite feature is that has simplified our training and testing system and it allows us to create an unlimited number of playlists, each with its own shared link. Dialpad Talk allows us to see the entire call history as well as use charts, providing a fantastic visual insight to keep us updated. The ability to examine the conversation has aided us a lot in maintaining the accuracy of crucial notes.
What do you dislike most about this product?
Setting up and signing up on a Dialpad Talk solution on a laptop and a cell phone is extremely difficult and confusing and the instructions are difficult to comprehend.
What recommendations would you give to someone considering this product?
Dialpad Talk is a more cost-effective choice for startups as well as small enterprises and big corporations looking to avoid large upfront fees for their communications solution. The UI is simple to use and allows even non-IT staff to work on it easily as well as call quality is excellent which is best at giving a boost to the communication system.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Leonel T.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Wonderfull App!
Likeliness to Recommend
What differentiates Dialpad Connect from other similar products?
A.I. rocks!
What is your favorite aspect of this product?
Everything!! The AI works perfect
What do you dislike most about this product?
Can't think about anything
What recommendations would you give to someone considering this product?
Try it out
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Inspires Innovation
