Dialogflow Customer Reviews 2025

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Google

Dialogflow

Composite Score

8.7 /10

CX Score

8.9 /10

63 Reviews

What is Dialogflow?

Give users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as voice apps and chatbots, powered by AI. 91制片厂 hybrid conversational agents with both deterministic and generative AI functionality. This allows you to have strict controls and use generative AI to better meet customer needs. Dialogflow CX is generally available (GA) and Conversational Agents is currently in Preview.

Company Details

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Awards & Recognition

Dialogflow won the following awards in the Chatbots category

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5 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

2 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2020 Emotional Footprint Champion

2020

2019 Data Quadrant Champion

2019

Dialogflow Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Dialogflow.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Dialogflow?

5% Negative

1% Neutral

94% Positive

Pros

Saves Time
Helps Innovate
Reliable
Respectful

Feature Ratings

Average 80

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Average 80

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Also Featured in...

Conversational AI

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Dialogflow Reviews

Keshav G.

Role: Student Academic
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

A Conversation with Google Dialogflow

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

It humanizing interactions. Its wide array of integrations ensures better conversations. which saves human resources for more complex tasks and reduces operational costs.

What is your favorite aspect of this product?

A google product, user-friendly interfaces, simplifies the development process and makes it accessible to users of varying technical abilities. It's exceptional at interpreting rules and patterns and boasts impressive natural language processing capabilities. Its analytics feature is another standout that helps in improving the bot's performance over time, offers suggestions for training phrases, its ability to deploy across multiple platforms with ease, provides pre-built entities and intents, GCP as is it provides high availability, scalability, fault tolerance, read replicas depending on different services.

What do you dislike most about this product?

it's pricing features as they are too high, customization/UI- it is good but needs to work upon it more, Lack of Extensive Tutorials, Limited Free options, Language Understanding.

What recommendations would you give to someone considering this product?

as it is a google product so for me it means easy to locate, will improve quickly and will add more features/ will work upon it quickly,so, this will be highly recommended.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Friendly Negotiation
Vendor Friendly Policies
Vendor's Interest First

Harshit A.

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2023

One of the Best AI Chatbot 91制片厂er Tool!

Likeliness to Recommend

10 /10

What differentiates Dialogflow from other similar products?

First of all Dialogflow is provided by google thus most trusted secondly it comes with wide range of unique features you'll get nowhere else and at last everything comes with a simple to understand user documentation which makes it easier to use.

What is your favorite aspect of this product?

We can easily customise our Chatbot without much knowledge of programming and coding, it's really easier to setup and update.

What do you dislike most about this product?

91制片厂ing and deploying of workflows can be sometimes confusing a little which can be improved more by updating documentation regularly and adding video guidelines to it.

What recommendations would you give to someone considering this product?

If you're interested in setting up a personalized Chatbot for your website or any other application, Google's DialogFlow is best place to start. You can easily create a high end Chatbot or any other Conversational ai using this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Prashanth P.

Role: Information Technology
Industry: Education
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2023

Ease of integration with products

Likeliness to Recommend

8 /10

What differentiates Dialogflow from other similar products?

Ease of integration with product

What is your favorite aspect of this product?

Providing custome dataset for chat.

What do you dislike most about this product?

Need some upgradation/changes to be done when changing environment where product runs (changing envirobmwnt from local to prod)

What recommendations would you give to someone considering this product?

Best product to use for integrating chat functionality into the product without much difficulty in integration.

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

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Dialogflow

What is Dialogflow?

Company Details

Need Assistance?

Awards & Recognition

2020 Emotional Footprint Champion

2019 Data Quadrant Champion

Dialogflow Ratings

89 Likeliness to Recommend

97 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Dialogflow?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Natural Language Processing Allows chatbot to 鈥渦nderstand鈥� voice/text inputs relayed by a human in conversational vernacular, and be able to process & relay feedback in natural speech.

Knowledgebase Allows users to create knowledgebase articles, metadata tags, creation data and author's name

Voice or Text Input Chatbot interaction through audible (voice) or text (keyboard) input.

Multi-channel Supports live chat, mobile app, powerbot and messenger

Workflow Processing By leveraging the chatbot鈥檚 AI capabilities, the intelligent routing of data across an organization, based on pre-defined parameters of a workflow.

Translation Supports automatic translate to multiple languages.

Learning and Adaptability The chatbot should have the ability to learn the characteristics of the human with whom it is interacting. This can include speech nuances.

Leads Generation The chatbot can take its interaction as input as a possible new sales lead, for follow-up by an organization鈥檚 business development office.

Personalized Service In conjunction with CRM integration, or through the use of browser cookies, the chatbot can be configured to deliver a more personalized service to the client.

Application Programming Interface For more customized needs, the chatbot may have an API which would allow an in-house developer to access features of the chatbox.

Scheduled Availability The ability to schedule when the chatbot will be available, if its role is to augment a service desk on an after hours basis.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Conversational AI

Dialogflow Reviews

Keshav G.

A Conversation with Google Dialogflow

Likeliness to Recommend

Pros

Cons

Harshit A.

One of the Best AI Chatbot 91制片厂er Tool!

Likeliness to Recommend

Pros

Prashanth P.

Ease of integration with products

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Natural Language Processing

Knowledgebase

Voice or Text Input

Multi-channel

Workflow Processing

Translation

Learning and Adaptability

Leads Generation

Personalized Service

Application Programming Interface

Scheduled Availability

Vendor Capability Ratings

Ease of Implementation

Quality of Features

Availability and Quality of Training

Business Value Created

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization