CloudNine LAW Customer Reviews 2025

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CloudNine

CloudNine LAW

Composite Score

6.9 /10

CX Score

6.4 /10

26 Reviews

What is CloudNine LAW?

Cloud-based eDiscovery automation software that simplifies litigation, investigations, and audits by allowing you to upload, review, and produce documents from one place within minutes

Company Details

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Awards & Recognition

CloudNine LAW won the following awards in the eDiscovery category

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3 Top Rated Capabilities

5 Top Rated Features

2024

3 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

2 Top Rated Features

2022

CloudNine LAW Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on CloudNine LAW.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

92 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+65 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love CloudNine LAW?

14% Negative

10% Neutral

76% Positive

Pros

Respectful
Transparent
Reliable
Fair

Feature Ratings

Average 79

Optical Character Recognition

Classification and Data Parsing

Tagging Metadata and Organization

Native Format

Annotations

Email Threading

Legal Hold

Review

Chain of Custody Preservation

Data Analysis and Visualization

Audio Transcription

Vendor Capability Ratings

Average 76

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization

CloudNine LAW Reviews

Ray J.

Role: Information Technology
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2020

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates CloudNine LAW from other similar products?

fast availability

What is your favorite aspect of this product?

the favorite aspect is the user interface

What do you dislike most about this product?

nothing that I can think of

What recommendations would you give to someone considering this product?

get a trial version of the product to see if it fits your needs

Pros

Continually Improving Product
Reliable
Unique Features
Efficient Service

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Great features and easy to see insights.

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Enables Productivity
Efficient Service
Effective Service

Role: Sales Marketing
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Aug 2020

Data Storage Essential

Likeliness to Recommend

8 /10

Pros

Reliable
Enables Productivity
Inspires Innovation
Fair

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CloudNine LAW

What is CloudNine LAW?

Company Details

Need Assistance?

Awards & Recognition

CloudNine LAW Ratings

82 Likeliness to Recommend

92 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+65 Net Emotional Footprint

How much do users love CloudNine LAW?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Optical Character Recognition The ability to transcribe the image text into a format that is recognized as electronic text

Classification and Data Parsing Ability to read data stored in multiple records and parse them in a format-agnostic, normalized search index.鈥�

Tagging Metadata and Organization Ability to add metadata and tagging in order to easily identify and classify reviewed documents

Native Format Preservation of the native format of the documents in unaltered state

Annotations The system should allow for the means of annotation, including comments, highlighting, etc., without modifying the original documents.鈥�

Email Threading n the parsing of email, the ability to follow reply threads throughout the course of the entire email interaction.鈥�

Legal Hold The ability to place a 鈥渓egal hold鈥� on systems in order to prevent modification of electronic data during the eDiscovery process.

Review The system should facilitate the review process of the documents extracted and processed by the eDiscovery software

Chain of Custody Preservation Verifiable methods to ensure that electronic documents are in an as-collected & untampered state when presented to the court.

Data Analysis and Visualization Ability to plot or graph the data in a visual format, such as line charts or pie graphs.鈥�

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

CloudNine LAW Reviews

Ray J.

Fantastic product!

Likeliness to Recommend

Pros

Great features and easy to see insights.

Likeliness to Recommend

Pros

Data Storage Essential

Likeliness to Recommend

Pros

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Title

Feature Ratings

Optical Character Recognition

Classification and Data Parsing

Tagging Metadata and Organization

Native Format

Annotations

Email Threading

Legal Hold

Review

Chain of Custody Preservation

Data Analysis and Visualization

Audio Transcription

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Breadth of Features

Ease of Data Integration

Usability and Intuitiveness

Business Value Created

Product Strategy and Rate of Improvement

Ease of IT Administration

Vendor Support

Availability and Quality of Training

Ease of Customization