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Claude Logo
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Anthropic PBC

Claude

Composite Score
8.4 /10
CX Score
8.7 /10
Category
Claude
8.4 /10

What is Claude?

Claude is a next-generation AI assistant based on Anthropic鈥檚 research into training helpful, honest, and harmless AI systems. Accessible through chat interface and API in our developer console, Claude is capable of a wide variety of conversational and text processing tasks while maintaining a high degree of reliability and predictability. Claude can help with use cases including summarization, search, creative and collaborative writing, Q&A, coding, and more.

Company Details


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Awards & Recognition

Claude won the following awards in the AI Code Generation category

Claude Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Claude.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

4
Since last award

81 Satisfaction of Cost Relative to Value

6
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Claude?

7% Negative
2% Neutral
91% Positive

Pros

  • Enables Productivity
  • Helps Innovate
  • Reliable
  • Continually Improving Product

Feature Ratings

Average 83

Code Completion

85

Summarization & Explanation

84

Natural Language Generation

84

Commenting

83

Refactoring

82

Unit Tests

81

Bug Detection

81

Multi-Language Support

80

IDE Integration

76

Vendor Capability Ratings

Average 78

Ease of Implementation

81

Quality of Features

80

Business Value Created

80

Usability and Intuitiveness

79

Ease of Data Integration

78

Product Strategy and Rate of Improvement

78

Ease of IT Administration

78

Ease of Customization

76

Availability and Quality of Training

75

Vendor Support

75

Breadth of Features

74

Claude Reviews

Vishal R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Oct 2024

"Ethical and user-friendly, but cautious responses

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude, developed by Anthropic, focuses on being a safer, more ethical AI, emphasizing human-centered design. Its main differentiator is its approach to alignment, using "Constitutional AI" to ensure it adheres to ethical guidelines. Unlike some competitors, Claude is trained to avoid harmful outputs and prioritize transparency. Additionally, its conversational style is designed to feel more collaborative, fostering interactions that are less adversarial and more user-guided.

What is your favorite aspect of this product?

My favorite aspect of Claude is its focus on "Constitutional AI," which provides a framework for ethical decision-making and ensures the system remains aligned with human values. This makes interactions safer and more transparent, as it actively avoids harmful outputs while maintaining a collaborative, user-centered experience. This ethical focus is a refreshing approach that prioritizes long-term trust between AI and users.

What do you dislike most about this product?

What I find least appealing about Claude is its current limitations in handling highly complex or nuanced queries. While its ethical focus is a strength, it can sometimes prioritize safety too conservatively, leading to overly cautious or generic responses. This can limit its utility in certain tasks that require more direct or detailed answers. Striking the right balance between safety and performance is an ongoing challenge for systems like Claude.

What recommendations would you give to someone considering this product?

If you're considering Claude, I'd recommend it if safety, ethical AI use, and transparency are high priorities for you. It's great for those seeking a collaborative, non-adversarial conversational AI experience. However, if you need highly specialized or complex answers, you might find its cautious responses limiting at times. It's an excellent choice for general-purpose conversations and safer environments, but weigh that against any specific needs for depth or technical expertise.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Unique Features

Peter A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Claude: A Smart and Versatile Assistant

Likeliness to Recommend

10 /10

What differentiates Claude from other similar products?

Claude stands out with its natural conversational flow, focus on safety and ethics, user-friendly interface, adaptability across various use cases, and strong contextual understanding in extended conversations.

What is your favorite aspect of this product?

My favorite aspect of Claude is its ability to maintain a natural, coherent conversation over long exchanges, making interactions feel more intuitive and engaging.

What do you dislike most about this product?

What could be improved in Claude is its handling of highly specialized topics - while it performs well in general, it occasionally lacks depth in more niche or complex areas.

What recommendations would you give to someone considering this product?

If you're considering Claude, I recommend leveraging its natural conversational abilities for tasks that require ongoing dialogue or complex queries. It鈥檚 great for general knowledge, brainstorming, and support in diverse areas. However, for highly specialized or technical topics, it may need some supplementary resources.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2025

Easy to use, quality response and inexpensive

Likeliness to Recommend

7 /10

Pros

  • Trustworthy
  • Client Friendly Policies
  • Altruistic
  • Acts with Integrity

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