Webex Meetings Customer Reviews 2025

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Cisco Systems

Webex Meetings

Composite Score

8.9 /10

CX Score

9.2 /10

1309 Reviews

What is Webex Meetings?

Cisco Webex provides you with a proven, simple, and innovative solution that helps you achieve effective virtual meetings.

Company Details

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Awards & Recognition

Webex Meetings won the following awards in the Web and Video Conferencing - Enterprise category

Filter By

0 Top Rated Capabilities

1 Top Rated Features

2024

3 Top Rated Capabilities

4 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Product Impact

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

5 Top Rated Features

2022

Webex Meetings Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Webex Meetings.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Webex Meetings?

3% Negative

4% Neutral

93% Positive

Pros

Reliable
Trustworthy
Efficient Service
Effective Service

Feature Ratings

Average 84

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Instant Messaging

Facilitator Functions

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Webex Meetings Reviews

MATHEWS R.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

High-Quality Video and Audio

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Collaborative Features Screen Sharing: Presenters can share their screens with participants, making it easier to demonstrate content or collaborate on documents. Whiteboarding: A built-in whiteboard feature allows participants to sketch, draw, and annotate on the screen in real time

What is your favorite aspect of this product?

video conferencing

What do you dislike most about this product?

security threats

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Harsha R.

Role: Information Technology
Industry: Telecommunications
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Offers robust video conferencing

Likeliness to Recommend

9 /10

What differentiates Webex Meetings from other similar products?

Webex Meetings stands out from the competition with its scalable solutions, accommodating teams of all sizes. It offers interactive features like high-quality video conferencing, screen sharing, and whiteboarding, facilitating collaborative sessions. Seamless integrations with popular apps like Outlook, Google Calendar, and Salesforce streamline processes. Robust security measures, including end-to-end encryption and controlled access, ensure confidentiality.

What is your favorite aspect of this product?

High quality video and audio

What do you dislike most about this product?

Limitations in recording

What recommendations would you give to someone considering this product?

Assess team size and needs and required features and check compatibility with existing software

Pros

Acts with Integrity
Continually Improving Product
Reliable
Enables Productivity

Shelendra Singh S.

Role: Information Technology
Industry: Engineering
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2024

Webex meetings: teamwork

Likeliness to Recommend

10 /10

What differentiates Webex Meetings from other similar products?

Webex meeting has designed itself like it can be customised with our thinking

What is your favorite aspect of this product?

Webex meetings has many features but best is the modes it give

What do you dislike most about this product?

I don鈥檛 dislike anything about webex meetings

What recommendations would you give to someone considering this product?

Use webex meetings to take meetings and use it to fullest

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

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Webex Meetings

What is Webex Meetings?

Company Details

Need Assistance?

Awards & Recognition

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Webex Meetings Ratings

87 Likeliness to Recommend

94 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love Webex Meetings?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Video Conferencing Interactive video conferencing using a webcam

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Application Share Ability to share a single application only for viewing by web conference participants

File Transfer File transfer services

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Webex Meetings Reviews

MATHEWS R.

High-Quality Video and Audio

Likeliness to Recommend

Pros

Harsha R.

Offers robust video conferencing

Likeliness to Recommend

Pros

Shelendra Singh S.

Webex meetings: teamwork

Likeliness to Recommend

Pros

Most Popular Webex Meetings Comparisons

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Title

1
Since last award

1
Since last award

Feature Ratings

Video Conferencing

Audio Conferencing VoIP

Screen Share

Audio Controls

Audio Conferencing Call in Bridge

Instant Messaging

Facilitator Functions

Virtual Whiteboard

Keyboard Mouse Control

Application Share

File Transfer

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Breadth of Features

Quality of Features

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Availability and Quality of Training

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization