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Buffer Logo Award Winner Product Badge
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Buffer Inc

Buffer

Composite Score
8.9 /10
CX Score
9.0 /10
Category
Buffer
8.9 /10

What is Buffer?

A better way to manage social media for your business. Buffer makes it easy to manage your business's social media accounts. Schedule posts, analyze performance, and collaborate with your team 鈥 all in one place.

Company Details


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Awards & Recognition

Buffer won the following awards in the Social Media Management - Enterprise category

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Buffer Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Buffer.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

91 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Buffer?

2% Negative
4% Neutral
94% Positive

Pros

  • Reliable
  • Respectful
  • Acts with Integrity
  • Enables Productivity

Feature Ratings

Average 85

Social Moderation and Workflow Management

88

Social Media Channel Integration Outbound

88

Social Media Channel Integration Inbound

88

Social Post Archival

87

Campaign Execution

87

Dashboards and Visualization

85

Social Response Management

85

Social Asset Management

84

Contextual Analysis

83

Trend Analysis

82

Sentiment Analysis

80

Vendor Capability Ratings

Average 84

Ease of Implementation

88

Ease of Data Integration

87

Quality of Features

86

Ease of IT Administration

85

Ease of Customization

84

Usability and Intuitiveness

84

Business Value Created

83

Availability and Quality of Training

82

Breadth of Features

81

Vendor Support

81

Product Strategy and Rate of Improvement

81

Buffer Reviews

Ricardo P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2023

An effective solution for your networks

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

Unlike other tools we can say that this one is unique because the programming function of the platform has saved my life and, in general, it is easy to use. Because I can schedule my social media posts in advance, I have more time in the day to do other things.

What is your favorite aspect of this product?

What I like the most about this tool is that it has a set of automated publishing tools simplifying even peak viewing hours on each of our platforms, it has a quality interface that makes Buffer an option.

What do you dislike most about this product?

Since I have been using this tool, we have not found any flaws in this product. Rather, I can say that this product is in the right direction to satisfy customers.

What recommendations would you give to someone considering this product?

One of the reasons I can recommend this tool is because it is easy to set up and is up and running the same day. Buffer can also be easily customized across different social networks. Scheduling content across different social networks is easy, and it also offers great analytics for each post.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Tracy D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Satisfied with Buffer

Likeliness to Recommend

10 /10

What differentiates Buffer from other similar products?

As we are a very tiny operation with only a few employees, we rely heavily on social media to spread the word and attract new customers. This is a great tool since it allows us to schedule updates weeks or months in advance across many social media accounts (Facebook, LinkedIn, Instagram, and Twitter). I enjoy this tool a lot since it helps us save time and allows us to play around with various timings.

What is your favorite aspect of this product?

Buffer's user-friendliness and wealth of useful features (including post statistics, picture uploading, and scheduled posts) make it a must-have for social media managers. Buffer is the most user-friendly product I've used, and I've tried a lot of them. It's a good bonus that I can use its "sister" tool, Pablo, to make illustrative posts that I can then share with my followers using Buffer. In conclusion, Buffer is a fantastic and cheap solution for me to manage my clients' many social media accounts.

What do you dislike most about this product?

When it comes to learning what works well across platforms, I don't feel that Buffer has been helpful. After all these years, it would be helpful if they wrote me sometimes to say things like "In comparison to last week, the length of your articles was significantly less. Your postings will fare better if they are longer than 230 characters "or any supplementary insights as some other content sites do.

What recommendations would you give to someone considering this product?

If you need a simple social media scheduling tool, Buffer is an excellent choice. It includes several extra features without making the UI convoluted. There seem to be some problems with the right publication of posts. It would be nice if there was an option to preview articles before they were published, and tagging other businesses would be helpful as well.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Eva B.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

Great social media management and scheduling tool

Likeliness to Recommend

9 /10

What differentiates Buffer from other similar products?

Buffer is an excellent service for companies of all sizes. Simple to install, and you may start using it the very next day. The social media scheduling tool Buffer is also highly adaptable. It's simple to plan out material to be shared across many social media platforms, and detailed data are provided for each update.

What is your favorite aspect of this product?

Using Buffer, I can schedule my social media updates in advance, saving me the trouble of constantly having to publish. Buffer does more than just publish to social media accounts; it also gives analytics on how those posts are doing, so that you can fine-tune your approach. It's useful for me to be able to post to different social media sites.

What do you dislike most about this product?

There are restrictions on the number of social media profiles you may manage with Buffer's free version. Not everything works as smoothly on the mobile app as it does on the desktop site. Considering how many people would rather use their computers anyway, I doubt this would be a problem for them. Since I perform many routine actions when traveling, this is somewhat significant to me.

What recommendations would you give to someone considering this product?

To manage many social media accounts, try using Buffer. It's simple to install and use. Simple to schedule posts on multiple social networking sites simultaneously. Fantastic round-the-clock assistance for customers. As an added bonus, buffer is cheap.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Enables Productivity
  • Effective Service

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