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Bigtincan

Brainshark

Composite Score
7.7 /10
CX Score
7.6 /10
Category
Brainshark
7.7 /10

What is Brainshark?

Brainshark sales readiness software equips businesses with the training, coaching and content authoring capabilities needed to achieve sales mastery and outsell the competition. Prepare your teams today to win more tomorrow. Empower all your client-facing teams with the knowledge, skills and insights they need to perform at the highest level.

Company Details


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Awards & Recognition

Brainshark won the following awards in the Sales Enablement category

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Brainshark Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Brainshark.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

94 Likeliness to Recommend

2
Since last award

93 Plan to Renew

7
Since last award

82 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+83 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Brainshark?

6% Negative
9% Neutral
85% Positive

Pros

  • Helps Innovate
  • Saves Time
  • Fair
  • Appreciates Incumbent Status

Feature Ratings

Average 84

Sales Collateral Management

89

Onboarding and Training

88

Application Integration

83

Multi Device Capability

82

Collaboration

82

Intelligent Search

78

Content Analytics and Scoring

77

Next-Best-Action Recommendations

54

Lead Generation and Funnel Management

47

Vendor Capability Ratings

Average 82

Availability and Quality of Training

89

Vendor Support

88

Ease of Implementation

86

Business Value Created

83

Ease of Data Integration

83

Quality of Features

80

Usability and Intuitiveness

80

Ease of IT Administration

80

Product Strategy and Rate of Improvement

78

Breadth of Features

78

Ease of Customization

76

Brainshark Reviews

Jack K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Some one-of-a-kind insights, some shortcomings.

Likeliness to Recommend

8 /10

What differentiates Brainshark from other similar products?

Brainshark LMS has most of the basic functionalities of any LMS, but offers three clear, unique propositions not found elsewhere: 1. The coaching add-on is excellent and easy to employ for making engaging e-learning experiences. 2. Brainshark's content creation engine is easy to use for even non-training professionals. 3. The reporting on Brainshark-created content is outstanding, providing content engagement insights not found with most LMS platforms. 4. The ability to publish and host outward-facing content is particularly cost-effective for reseller training and public consumption, and not available with most LMS platforms.

What is your favorite aspect of this product?

The coaching platform is not super-well integrated, but the creation, grading, and submission process for coaching activities is all very smooth.

What do you dislike most about this product?

There are a few downsides to Brainshark as well. The ability to report and automate reporting is present, but reporting options are very limited compared to competitor LMSs. The Coaching and Scorecards functions feel like a different product (because they were an acquisition), and don't always play well with the rest of the platform. There's a steep learning curve to getting them all to harmonize. There are very limited "rules" available for assignment and completion criteria. You may have to be clever with workarounds to make the system perform as you wish.

What recommendations would you give to someone considering this product?

At it's core, Brainshark is a LMS that gets the job done, and has some compelling functions found nowhere else. The add-ons and features related to coaching activities, the content creation engine, and the public-facing options make it very attractive as an LMS for small and medium, sales-forward companies in industries where there are not significant legal/compliance hurdles related to training, and there is a limited need for a full-fledged LMS. For larger organizations, I would recommend getting a seasoned LMS administrator demo access to go through some of the admin functions and really test it out fully before committing.

Pros

  • Performance Enhancing
  • Unique Features
  • Respectful
  • Helps Innovate

Ayumi R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Very easy to use as end user

Likeliness to Recommend

10 /10

What differentiates Brainshark from other similar products?

The ability to test users in the video on content. Had a running record of where I needed more development.

What is your favorite aspect of this product?

Very easy to use, clear to see what was still due and what trainings I had completed.

What do you dislike most about this product?

Sometimes navigation between the different types of content could be convoluted

What recommendations would you give to someone considering this product?

Make sure to take the time to have proper content organization set up

Pros

  • Reliable
  • Effective Service
  • Performance Enhancing
  • Efficient Service

Sydney l.

  • Role: Consultant
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Best learning platform!

Likeliness to Recommend

9 /10

What differentiates Brainshark from other similar products?

They are one of the only programs on the market where you can efficiently train employees in an organized and professional manner

What is your favorite aspect of this product?

I love the different sections of training that you are able to add and how you can come back to them at a later time if you don鈥檛 finish

What do you dislike most about this product?

It is sometimes not very user friendly

What recommendations would you give to someone considering this product?

I would advise them to have a training on how to most efficiently use the program first so they know how to navigate it

Pros

  • Efficient Service
  • Saves Time
  • Generous Negotitation
  • Helps Innovate

Cons

  • Less Reliable
  • Less Performance Enhancing
  • Commodity Features

Most Popular Brainshark Comparisons

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