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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It鈥檚 called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Data Loss Prevention

86

Drag and Drop User Interface

86

Access Control and Rights Management

86

Electronic Signatures

86

Real-Time Synchronization

86

3rd-Party Integrations

85

Cognitive Content Services

85

Large File Optimization

85

Mobility Support

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Gladys T.

  • Role: Industry Specific Role
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Box Reviewed

Likeliness to Recommend

8 /10

What differentiates Box from other similar products?

Secure storage of files. Allows for easy synchronisation of files to cloud. Easy to share and collaborate in document creation.

What is your favorite aspect of this product?

Allows for easy structuring of files. Easy to use. Secure cloud storage.

What do you dislike most about this product?

I have no dislike.

What recommendations would you give to someone considering this product?

It is a great tool for both large and small enterprises for files management. It is easy to use, secure and reliable.

Pros

  • Reliable
  • Unique Features
  • Effective Service
  • Respectful

Marian C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Various file formats are supported.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Since large files can be exchanged, it is good that video recording and internal meeting storage are well established. Fighting without saying anything about the content of comments became less frequent. It is possible to link to other cloud storage services, and it is also possible to integrate with OneDrive and Google Drive. Files are compiled for each project and shared with related parties within the company. Depending on the settings, you can configure it so that only certain members can view the specified folder, which is convenient.

What is your favorite aspect of this product?

I use it to share data with external clients. We have been using Google Drive for a long time, but there was a problem with the convenience of sharing with outsiders. Permissions settings are complicated to manage, etc. Since Box keeps track of information updates, I think it is more convenient for external sharing than G Drive. When sharing a file with the other party, instead of attaching it to an email, you can send the BOX link of the relevant subject folder and have the other party check for multiple files in that folder, making it easier to share information.

What do you dislike most about this product?

You may find it challenging to set permissions when adding outsiders to the Item folder. Sometimes it is incorrect, such as only viewing or editing is possible.

What recommendations would you give to someone considering this product?

The company is quite strict with data handling, and it wasn't easy to send and receive data with business partners while performing strict management. The problem was that complicated procedures required too much time and effort. In response to the voices of those employees, the company decided to introduce Box. It has been certified ISO 27001 and evaluated as a highly reliable tool. Data that used to be encrypted and exchanged by email can now be shared by simply pasting a link, eliminating the complexity of detailed administrative work. The problem of sharing data outside the company in a secure environment was solved.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikas M.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Secure file sharing and storage

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Regarding security, it is good to share information seamlessly with customers as a company that handles personal information. It is ideal for exchanging data with external parties. An email may be sent incorrectly due to an incorrect email address, but if you use cloud storage, you cannot log in unless you have the appropriate ID. You can also track who logged in and what files were updated. You can also notify the other person by mentioning the person so that they can notice.

What is your favorite aspect of this product?

As a company that handles a lot of personal information, it is necessary to prevent leakage of personal information, and there are problems, such as errors in file sharing. As it is impossible to see the information, we were able to obtain the security of being less likely to lead to information leakage. While security measures are desired, it is incredibly convenient to exchange almost unlimited data in the cloud within the company and with people outside the company. It's easier to use than the home file service I used before, and it's useful.

What do you dislike most about this product?

An unexpected error occurred when creating a collaboration folder with a customer, but I felt the support system did not know how to fix it.

What recommendations would you give to someone considering this product?

I had problems because I needed to send a large amount of data, over 20 MB of photo images and Excel files, to people outside the company. Still, I learned how to use Box and could easily send and receive simultaneously, which was a great help. It became necessary to check if a particular user downloaded the file in question, and we were able to address such issues quickly.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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