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Box Logo Award Winner Product Badge
Box Logo Award Winner Product Badge
Box

Box

Composite Score
9.1 /10
CX Score
9.3 /10
Category
Box
9.1 /10

What is Box?

Box gives you a single platform to accelerate your business processes and increase employee productivity, all while protecting your most valuable information. It鈥檚 called Cloud Content Management, and it's the ultimate business advantage.

Company Details


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Awards & Recognition

Box won the following awards in the Content Collaboration category

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Box Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Box.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Box?

3% Negative
2% Neutral
95% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Caring
  • Friendly Negotiation

Feature Ratings

Average 86

Team Collaboration

88

Enterprise Grade Security Controls

87

Data Loss Prevention

86

Drag and Drop User Interface

86

Access Control and Rights Management

86

Electronic Signatures

86

Real-Time Synchronization

86

3rd-Party Integrations

85

Cognitive Content Services

85

Large File Optimization

85

Mobility Support

84

Vendor Capability Ratings

Average 86

Business Value Created

88

Ease of Implementation

88

Quality of Features

87

Ease of Data Integration

86

Ease of Customization

86

Usability and Intuitiveness

86

Breadth of Features

85

Availability and Quality of Training

85

Product Strategy and Rate of Improvement

84

Ease of IT Administration

84

Vendor Support

83

Box Reviews

Chelsea N.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Secured file storage and content management.

Likeliness to Recommend

10 /10

What differentiates Box from other similar products?

For users like myself who require unhindered , all the time access to my files in the cloud, I see Box scalability as its biggest strength. Box smooth integration with key third party tools like Slack, Git platforms, and other software tools enhances collaboration with work colleagues across different software tools. The ability to track all changes made to files , comment on group files and edit work files together as a group while working remotely, simply makes my entire team very productive.

What is your favorite aspect of this product?

I like the simplicity which comes with Box, as a result of its drag and drop interface, whether it be on the Box application for web browsers or on the Box native application for desktops, Box drag and drop functionality just makes it easier to move files around different folders within my Box account. It is a key component for effective file upload and management on Box.

What do you dislike most about this product?

Box lacks some critical features such as the ability to edit pdf documents. To edit pdf documents currently, I have had to integrate Box with Adobe Acrobat.

What recommendations would you give to someone considering this product?

Box is very secured and has some of the best collaboration capabilities of any file storage tool I have had experience with. I recommend it based on my own experience.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Unique Features

Carletta C.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Uniquely improved cooperation and data management

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Our sales processes, team communication, and information management and accessibility have improved. Because we can securely save all of our sales material, including contracts and offers, we have streamlined our process.

What is your favorite aspect of this product?

We uploaded, organized, and exchanged files rapidly because of the simple user interface. Our team can now work on the same document in real time, improving project productivity and quality. The collaboration tools are amazing; working with clients and other parties lowers our file-sharing anxiety.

What do you dislike most about this product?

Learning how to use it correctly took a while, but once I did, it was quite easy. Making sure the tool was user-friendly for all was our first priority.

What recommendations would you give to someone considering this product?

Since adopting Box, our team's collaboration and file organization have improved greatly. Because it's centralized, we can share papers with the sales team and other collaborators to prepare a business proposal for a significant customer from anywhere. The platform made file review and approval faster because everyone could see and update files concurrently. When files were accessible from the browser, everything changed. We can provide shareable links so clients can view and comment on the content without downloading.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Efficient Service

Mohamed j.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2025

Excellent document collaboration tool.

Likeliness to Recommend

9 /10

What differentiates Box from other similar products?

Unlike traditional document management systems that rely on folders for organizing files, M-files uses a Metadata driven approach. Documents are tagged with Metadata making it easier to search, categorize and retrieve documents.

What is your favorite aspect of this product?

My favorite aspects of this product is ease of use. Metadata driven approach, version control and audit trails.

What do you dislike most about this product?

I dislike complex setup for large organizations. Steel learning curve for advanced features.

What recommendations would you give to someone considering this product?

Check your IT team and buy the premium plan accordingly.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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