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What is BigCommerce?
BigCommerce is an advanced, reliable platform designed to grow revenue and optimize operations. Customize your site, manage shipping and payments, and list your products on Amazon, eBay, and Facebook with the BigCommerce platform.
Company Details
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Get AssistanceBigCommerce Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+85 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love BigCommerce?
Pros
- Respectful
- Reliable
- Security Protects
- Altruistic
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Order Portal
Payment Processing
Catalog Management
Content Localization
Order Management
Reporting and Analytics
Content Management
Retargeting Capabilities
Microsite Management
Predictive Recommendations
Integrated Search
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Usability and Intuitiveness
Quality of Features
Product Strategy and Rate of Improvement
Vendor Support
Ease of IT Administration
Ease of Data Integration
Ease of Customization
Breadth of Features
Availability and Quality of Training
Also Featured in...
BigCommerce Reviews
Billy D.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jun 2023
Fantastic product that grows as you do!
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Big Commerce excels taking care of us in the event there is a technical problem. The product is super consistent and has helped us grow our business.
What is your favorite aspect of this product?
Big Commerce Employees appear to be happy to work for Big Commerce. That's important to me.
What do you dislike most about this product?
I don't like third party apps.
What recommendations would you give to someone considering this product?
Take the plunge, Big Commerce will take great care of you.
Pros
- Reliable
- Trustworthy
- Efficient Service
- Effective Service
Cons
- Leverages Incumbent Status
Randy B.
- Role: C-Level
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Jul 2023
Not a good software provider
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
We have been using Big Commerce for 10 years, we have started our search for a replacement. Over the years we have had a lot of tickets to correct problems. Then when the next update was out it was broken again. We have had one issue running for years with exporting data, so watch it your backup files will contain tons of errors. Many of the apps they say are easy to implement almost never are. Often they cannot support the template they sold us. Any use of UPS's don't work. Having your items automatically move to Amazon or ebay is a lie. The shipping calculations are horrible. Our site was down 36 hours last year at Christmas.
What is your favorite aspect of this product?
It takes order, although somewhat clunky. More problems than benefits, it is shameful for the price.
What do you dislike most about this product?
Basic features not working properly. Inability of support actually fixing the problems. the cost is way too high considering what you do not get.
What recommendations would you give to someone considering this product?
Run, set up might be fairly straightforward, but, getting everything to work is a headache. Try using support, after a few months you will realize just how bad it can get. The more years you have the software the more problems you will have and the more time you will need with support.
Pros
- Respectful
Cons
- Inhibits Innovation
- Slower Product Innovation
- Less Reliable
Tim L.
- Role: Operations
- Industry: Other
- Involvement: Business Leader or Manager
Submitted Jun 2023
Solid platform but needs better B2B functionality.
Likeliness to Recommend
What differentiates BigCommerce from other similar products?
Price was the biggest differentiator in choosing BigCommerce. The platform is great solid from the DTC point of view.
What is your favorite aspect of this product?
The availability of plugins is good. We're able to integrate an array of plugins to meet our needs. Combined with a little custom development, we're able to make the platform meet all of our needs for a great DTC experience.
What do you dislike most about this product?
Lack of B2B features. BigCommerce purchase the B2B Edition plugin a while back but it hasn't incorporated the functionality into the base platform. This leaves data integration lacking when using BC for B2B stores.
What recommendations would you give to someone considering this product?
If you're looking for an alternative to the biggest players in the space, BC offers a lot of features and plugins that facilitate a great DTC experience.
Pros
- Efficient Service
- Effective Service
- Caring
- Saves Time
Cons
- Commodity Features
- Charges for Enhancements
