
What is AWS Systems Manager?
AWS Systems Manager is a secure end-to-end management solution for hybrid cloud environments.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
99 Plan to Renew
90 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love AWS Systems Manager?
Pros
- Respectful
- Performance Enhancing
- Fair
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Cloud Integration
Configuration Validation
Cloud Migration
Cloud Analytics and Reporting
Performance Monitoring Management
Capacity Management
Application Release Automation
Orchestration and Workflow Management
Cloud SLA Management Governance
Self Service Cloud Services
Automatic Resource Scaling Elasticity
Vendor Capability Ratings
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Business Value Created
Quality of Features
Ease of Data Integration
Ease of IT Administration
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Ease of Customization
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AWS Systems Manager Reviews

Monika C.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Apr 2024
Robust, complex, learning curve.
Likeliness to Recommend
Pros
- Efficient Service
- Effective Service
- Helps Innovate
- Continually Improving Product

Akshat A.
- Role: Information Technology
- Industry: Engineering
- Involvement: IT Leader or Manager
Submitted Apr 2024
Easy to use, but a bit pricey.
Likeliness to Recommend
What differentiates AWS Systems Manager from other similar products?
The most helpful about AWS system manager is it works with hybrid cloud systems including on-prem systems. Prevent drift by resolving to configure management, OS patches, and inventory. Highly Secure and compliant with industry standards.
What is your favorite aspect of this product?
The best thing i like about aws systems manager is they provide dashboard category wise such as operations management, application management, node management, shared resources, automation management. It is a centralized access control which also helps us in auditing control.
What do you dislike most about this product?
there are loads of submenus in system manager , so can be a little over whelming when you first go through to this menu, and to start a session it can be annoying with the amount of click you have to do it get on the server you want to remote on.
What recommendations would you give to someone considering this product?
Access control has gotten completely streamlined to IAM users and roles. I don't need to manage SSH keys for either developers or devops people anymore.
Pros
- Efficient Service
- Altruistic
- Acts with Integrity
- Friendly Negotiation
Cons
- Charges for Enhancements
- Slower Product Innovation

Indrajeet S.
- Role: Information Technology
- Industry: Telecommunications
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
Easy to manage your resource with AWS SSM
Likeliness to Recommend
What differentiates AWS Systems Manager from other similar products?
I completely removed SSH access to Ec2 servers for maintenance, I stored configurations to AWS SSM & deployed them to ec2 efficiently
What is your favorite aspect of this product?
Efficient installation of software, gathering and monitoring data and managing fleets of instances with ease
What do you dislike most about this product?
Not much to dislike actually other than improving the security a little bit
What recommendations would you give to someone considering this product?
The agent is ocasionally instable. some errors may come up wih success tags. It can be hard to debug issues at times. Inventory management can be improved.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity