Avoma Customer Reviews 2025 | Conversation Intelligence

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Avoma

Composite Score

8.7 /10

CX Score

8.7 /10

38 Reviews

What is Avoma?

Avoma is the only AI-first Growth Acceleration Platform designed for customer-facing teams at startups and scaleups. By combining AI Meeting Assistance with Conversational Intelligence and Revenue Intelligence, Avoma empowers teams to streamline workflows, enhance customer interactions, and accelerate growth. With Avoma, you can automatically schedule and record meetings, receive full transcripts and AI-generated notes, and sync actionable insights directly to your CRM. For more information, visit avoma.com.

Company Details

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Avoma Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Avoma.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Avoma?

3% Negative

5% Neutral

92% Positive

Pros

Acts with Integrity
Fair
Performance Enhancing
Enables Productivity

Feature Ratings

Average 83

Call Recording

Audio Transcription

Application Integration

Dashboards and Reporting

Role-Based Access

Mobile Support

Call Analytics

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Average 82

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Avoma Screenshots

Avoma Reviews

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Feb 2025

Great product! Saves time so I can鈥檛 complain.

Likeliness to Recommend

9 /10

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Ashish J.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Easy to use, and has all the necessary features.

Likeliness to Recommend

8 /10

What differentiates Avoma from other similar products?

The price is a major differentiator.

What is your favorite aspect of this product?

The price of the product.

What do you dislike most about this product?

Better UI is available in competitors.

What recommendations would you give to someone considering this product?

Try it and if you like it, go for it.

Pros

Reliable
Enables Productivity
Respectful
Helps Innovate

Jared S.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2025

Essential Product for Self Improvement

Likeliness to Recommend

10 /10

What differentiates Avoma from other similar products?

The AI transcriptions are extremely accurate and very helpful. The UI is very easy to navigate and it is also reliable.

What is your favorite aspect of this product?

The reliability. I have used other products that were spotty in terms of them actually joining the calls. Avoma has always showed up and recorded properly

What do you dislike most about this product?

Sometimes I am looking for specific calls that I cannot find. due to permission restrictions. Probably just a lack of knowledge on my side.

What recommendations would you give to someone considering this product?

If you are having customer facing calls and want to save time taking notes, this product is for you. Also, if you are looking to coach team members it is also great.

Pros

Reliable
Performance Enhancing
Trustworthy
Unique Features

Cons

Charges for Enhancements

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What is Avoma?

Company Details

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Awards & Recognition

2025 Emotional Footprint Champion

Avoma Ratings

91 Likeliness to Recommend

100 Plan to Renew

79 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Avoma?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Call Recording Inbound and outbound calls are captured and retained in the platform, and can be appended with relevant metadata (such as callers, date/time, subject).

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Dashboards and Reporting Customizable dashboards to track KPIs, rep performance, and metrics.

Role-Based Access Enable different levels of access based on role e.g. administrators can modify and see all data or department managers have access only to their data.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Call Analytics Real-time and historical reporting and analytics on call metrics, such as talk time, competition win rate, key words, sentiment etc.

Manager Annotation and Feedback The solution allows managers to provide annotation and feedback on recorded calls, and to assign calls a score based on predefined or user-defined rubric.

Conversation Coaching The solution makes proactive recommendations to sales reps based on call attributes and dynamics, for example, balance of talk time or keywords mentioned.

Artificial Intelligence Engine Can work autonomously within a series of pre-defined parameters, including decision-making, routing, processing, and human interaction.

Pipeline Visibility Single view into deals by combining customer interactions for visibility into executive involvement, history with past employees and leading sales indicators.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Avoma Screenshots

Meeting Transcript

CRM field updates

Unlimited scheduling links

Ask Avoma

Custom AI Scorecards

Avoma Reviews

Great product! Saves time so I can鈥檛 complain.

Likeliness to Recommend

Pros

Ashish J.

Easy to use, and has all the necessary features.

Likeliness to Recommend

Pros

Jared S.

Essential Product for Self Improvement

Likeliness to Recommend

Pros

Cons

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Title

1
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Feature Ratings

Call Recording

Audio Transcription

Application Integration

Dashboards and Reporting

Role-Based Access

Mobile Support

Call Analytics

Manager Annotation and Feedback

Conversation Coaching

Artificial Intelligence Engine

Pipeline Visibility

Vendor Capability Ratings

Vendor Support

Ease of Implementation

Usability and Intuitiveness

Business Value Created

Ease of Data Integration

Breadth of Features

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement