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Athenahealth

athenaClinicals

Composite Score
6.1 /10
CX Score
6.2 /10
Category
athenaClinicals
6.1 /10

What is athenaClinicals?

Our cloud-based EHR service helps you deliver care efficiently with minimal disruption and optimal connection to your patients.

Company Details


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athenaClinicals Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on athenaClinicals.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

75 Likeliness to Recommend

82 Plan to Renew

67 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+57 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love athenaClinicals?

12% Negative
13% Neutral
75% Positive

Pros

  • Acts with Integrity
  • Generous Negotitation
  • Altruistic
  • Respectful

Cons

  • Leverages Incumbent Status
  • Wastes Time
  • Inhibits Innovation

Feature Ratings

Average 65

Patient Portal

77

Medical Charting

70

Billing

67

Clinical Flow

65

Evaluation and Management Coding

65

Meaningful Use Certification

65

Healthcare Reporting and Analytics

64

Appointment Management

64

Compliance Tracking

64

Lab Integration

62

E-Prescribing

58

Vendor Capability Ratings

Average 64

Ease of Data Integration

77

Ease of Implementation

74

Ease of IT Administration

73

Business Value Created

70

Quality of Features

70

Vendor Support

70

Availability and Quality of Training

68

Product Strategy and Rate of Improvement

65

Ease of Customization

61

Usability and Intuitiveness

59

Breadth of Features

57

athenaClinicals Reviews

ALI S.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

User-friendly, but interface can be tricky.

Likeliness to Recommend

7 /10

What differentiates athenaClinicals from other similar products?

Athena Clinicals offers a user-friendly, cloud-based EHR system with options of templates and seamless integration. It streamlines workflows and provides real-time data access, making it a top choice for healthcare practices seeking a reliable, scalable solution.

What is your favorite aspect of this product?

My favorite part of Athena Clinicals is its easy-to-use, cloud-based system that lets you access patient data quickly. It鈥檚 customizable, making it perfect for different practices, and helps save time with its smooth workflow and integration with other systems.

What do you dislike most about this product?

In medical billing, Athena Clinicals can be a bit tricky to use at first. The billing process is sometimes complicated, and new users might need extra training to get comfortable with it.

What recommendations would you give to someone considering this product?

I recommend to take some time to learn its features and get proper training first, especially for medical billing. The system is powerful and user-friendly once you get the hang of it, so be patient and explore its customization options to fit your practice鈥檚 needs.

Pros

  • Unique Features
  • Security Protects
  • Trustworthy
  • Client Friendly Policies

Cons

  • Wastes Time

Maha B.

  • Role: Student Academic
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2025

Needs More Innovation

Likeliness to Recommend

4 /10

What differentiates athenaClinicals from other similar products?

There is no differentiation factor, it has all the same features any other EMR system does.

What is your favorite aspect of this product?

I do not have a favorite aspect of this product

What do you dislike most about this product?

Navigation is very hard for this software and generally just slow when I am trying to complete multiple things at once.

What recommendations would you give to someone considering this product?

Probably choose another EMR software.

Pros

  • Reliable
  • Enables Productivity
  • Unique Features
  • Respectful

Cons

  • Slower Product Innovation
  • Charges for Enhancements
  • Leverages Incumbent Status

S铆lveri C.

  • Role: Operations
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Cheap but comes with a price

Likeliness to Recommend

10 /10

What differentiates athenaClinicals from other similar products?

It鈥檚 better for the patient but difficult for the client or end user.

What is your favorite aspect of this product?

Its meat costly compared to other products.

What do you dislike most about this product?

It鈥檚 extremely laggy and crashes often. It also takes a significant amount of time to fully implement which requires a lot of patience.

What recommendations would you give to someone considering this product?

If you need something cheap purchase this temporarily but I do not recommend for the long term.

Pros

  • Acts with Integrity
  • Client's Interest First
  • Performance Enhancing
  • Unique Features

Cons

  • Less Reliable
  • Less Efficient Service
  • Less Transparent

Most Popular athenaClinicals Comparisons

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