Arctic Wolf MDR Customer Reviews 2025

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Arctic Wolf Networks

Arctic Wolf MDR

Composite Score

8.2 /10

CX Score

8.6 /10

13 Reviews

What is Arctic Wolf MDR?

Arctic Wolf庐 Managed Detection and Response (MDR) provides 24脳7 monitoring of your networks, endpoints, and cloud environments to help you detect, respond, and recover from modern cyber attacks.

Company Details

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Awards & Recognition

Arctic Wolf MDR won the following awards in the Managed Detection & Response category

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2025 Emotional Footprint Champion

Latest Award, 2025

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

Latest Award, 2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

2 Top Rated Features

2024

Arctic Wolf MDR Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Arctic Wolf MDR.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Arctic Wolf MDR?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 86

Prevention

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Vulnerability Management

24/7/365 Security Monitoring

Incident Management

Use of the MITRE ATT&CK Framework

Threat Intelligence

Risk Scoring & Remediation Act

Technology Management

Automated Threat Hunting

Vendor Capability Ratings

Average 81

Ease of Implementation

Vendor Support

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Quality of Features

Arctic Wolf MDR Reviews

Richard H.

Role: Information Technology
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Overall very good. Easy to use, but a bit pricey.

Likeliness to Recommend

9 /10

What differentiates Arctic Wolf MDR from other similar products?

Their concierge team is great to work with, very knowledgeable and can get ahold of them very quickly.

What is your favorite aspect of this product?

The concierge team

What do you dislike most about this product?

Overall cost.

What recommendations would you give to someone considering this product?

It may be a little expensive but it is well worth it, it helps you sleep at night knowing they are always watching our network.

Pros

Helps Innovate
Continually Improving Product
Reliable
Trustworthy

Albert S.

Role: C-Level
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Arctic Wolf allows me to sleep at night!

Likeliness to Recommend

9 /10

What differentiates Arctic Wolf MDR from other similar products?

The team interactions and their willingness to listen to your needs.

What is your favorite aspect of this product?

365x24 overwatch!

What do you dislike most about this product?

"While I appreciate the quality and features of the product, I have some reservations about the pricing of the type of product throughout the industry.. Making the product more competitively priced could attract a broader range of customers.

What recommendations would you give to someone considering this product?

POC, and you will not want to turn it off.

Pros

Continually Improving Product
Trustworthy
Efficient Service
Effective Service

Matthew G.

Role: Information Technology
Industry: Education
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Apr 2023

Amazing Cyber Security tool for monitoring

Likeliness to Recommend

10 /10

What differentiates Arctic Wolf MDR from other similar products?

They are able to take data from multiple security products and aggregate that data together. It鈥檚 like having a virtual SOC and it鈥檚 really powerful.

What is your favorite aspect of this product?

The wide range of products that they integrate with.

What do you dislike most about this product?

Nothing the technology is wonderful and the company is excellent to work with.

What recommendations would you give to someone considering this product?

If you have multiple layers of security tools and multiple pains of glass to monitor Arctic Wolf brings all of that data together and make it easy to manage.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Arctic Wolf MDR

What is Arctic Wolf MDR?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

Arctic Wolf MDR Ratings

90 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Arctic Wolf MDR?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Prevention Offers capable next-gen AV (NGAV) and host protection.

Real-Time Threat and Anomaly Detection Real-time or near real time threat detection of attacks and anomalous behavior.

Proactive Threat Hunting Leverages TTPs, threat Intelligence, and IOCs, to create hypotheses in order to investigate and identify abnormal activity that may be malicious.

Vulnerability Management Discover and fix vulnerabilities in the system.

24/7/365 Security Monitoring MDR provider should include a team of experienced security analysts monitoring the network 24/7 to identify abnormal activity and mitigate against threats.

Incident Management Includes incident diagnosis, escalation, investigation, resolution and recovery, and closure.

Use of the MITRE ATT&CK Framework Threat modeling capabilities and allows for mapping use cases to established TTPs, in order to facilitate rapid incident response.

Threat Intelligence Security threat intelligence feed integration with ability to update multiple uses and control updating behaviors.

Risk Scoring & Remediation Act Actionable risk mitigation suggestions for each vulnerability discovered.鈥�

Technology Management Continuously manages and monitors systems and technology. Integrates with existing technology.

Automated Threat Hunting Continuous detection and notification of of anomalous or suspicious events and behaviors

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Arctic Wolf MDR Reviews

Richard H.

Overall very good. Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Albert S.

Arctic Wolf allows me to sleep at night!

Likeliness to Recommend

Pros

Matthew G.

Amazing Cyber Security tool for monitoring

Likeliness to Recommend

Pros

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Title

Feature Ratings

Prevention

Real-Time Threat and Anomaly Detection

Proactive Threat Hunting

Vulnerability Management

24/7/365 Security Monitoring

Incident Management

Use of the MITRE ATT&CK Framework

Threat Intelligence

Risk Scoring & Remediation Act

Technology Management

Automated Threat Hunting

Vendor Capability Ratings

Ease of Implementation

Vendor Support

Business Value Created

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

Breadth of Features

Quality of Features