Adobe Document Cloud Customer Reviews 2025

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Adobe Systems

Adobe Document Cloud

Composite Score

8.8 /10

CX Score

9.1 /10

228 Reviews

What is Adobe Document Cloud?

With Document Cloud, featuring the all-new Adobe Acrobat DC, get every ounce of potential out of your PDFs from any device. From shared PDF reviews across devices to collecting the most secure e-signatures from right inside your favorite apps, including Microsoft Office.

Company Details

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Awards & Recognition

Adobe Document Cloud won the following awards in the Document Management category

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2025 Data Quadrant Champion

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

2023 Emotional Footprint Champion

2023

Adobe Document Cloud Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Adobe Document Cloud.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

1
Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Adobe Document Cloud?

2% Negative

5% Neutral

93% Positive

Pros

Reliable
Enables Productivity
Performance Enhancing
Caring

Feature Ratings

Average 82

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Publication Workflow

Indexing and Classification

Metrics and Reporting

Check Out Check in

Version Control

Vendor Capability Ratings

Average 81

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization

Adobe Document Cloud Reviews

Vaishnavi A.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use and Amazing product.

Likeliness to Recommend

9 /10

What differentiates Adobe Document Cloud from other similar products?

Easy to use user-friendly interface

What is your favorite aspect of this product?

Best platform for PDF files

What do you dislike most about this product?

Nothing about dislike

What recommendations would you give to someone considering this product?

Best platform for PDF files. Just go for it

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Ism茅nia M.

Role: Information Technology
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Easy to use, best app to read pdf

Likeliness to Recommend

10 /10

What differentiates Adobe Document Cloud from other similar products?

Very good does not crash, easy to use and very beautiful And besides everything very well simplified great app excellently translates the content and its size, capable of containing large content in little physical space.

What is your favorite aspect of this product?

Very good! The reader is excellent and has very useful functions as a bookmark!! Excellent for reading books or light novels, I always change the reading mode.

What do you dislike most about this product?

The only problem is that I have to leave full screen mode all the time in order to highlight the parts that interest me in order to make a record. It should be more practical and less tiring

What recommendations would you give to someone considering this product?

Very complete, very well done cloud service, I highly recommend it to anyone who works and needs to use the cloud to work on PC and Android, I gave it 4 stars because we can always improve!

Pros

Enables Productivity
Caring
Saves Time
Respectful

Cons

Security Frustrates

Farhan T.

Role: Student Academic
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Amazing product, numbers of features available.

Likeliness to Recommend

9 /10

What differentiates Adobe Document Cloud from other similar products?

User interface and Ease of access to pdf files.

What is your favorite aspect of this product?

Ease of Access to PDF files and all PDF's at one place

What do you dislike most about this product?

There aren't any complaints about Adobe Acrobat. Works Perfectly.

What recommendations would you give to someone considering this product?

You can see all your PDF's at one place and the user interface and Ease of access is amazing with Adobe branding. Just go for it.

Pros

Helps Innovate
Effective Service
Respectful
Includes Product Enhancements

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Adobe Document Cloud

What is Adobe Document Cloud?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Adobe Document Cloud Ratings

88 Likeliness to Recommend

1 Since last award

98 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Adobe Document Cloud?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Sharing Document sharing is the ability to share a document with those who have not been granted explicit access

Editor Functions Features to allow designated editors to have the ability to review a document, make notes, corrections, and insert markups for re-editing by the author(s).

Document Hosting Centralized hosting of electronic documents, allowing the ability for contributors to upload to a secure area.

Searchability DMSes generally allow for the ability to conduct searches on document content.

Security and Access Control Securing of electronic documents from unauthorized access and the ability to assign access to specific users or user groups.

Access Tracking The tracking of document access, including who had opened it or downloaded it.聽

Publication Workflow Workflow capability that routes documents across defined roles in the publication process, either for review, editing, publication, etc.

Indexing and Classification Where the DMS will search the contents of all documents, index search results and organize them based on the organization鈥檚 taxonomy

Metrics and Reporting This feature enables the DMS administrator to produce reports on the DMS, such as document volumes, document access, publication trends, etc.

Check Out Check in Similar to checking out or signing out a book from the library, this option enables a similar function for designated documents.

Version Control Tracking of document versions with each iteration of document changes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Adobe Document Cloud Reviews

Vaishnavi A.

Easy to use and Amazing product.

Likeliness to Recommend

Pros

Ism茅nia M.

Easy to use, best app to read pdf

Likeliness to Recommend

Pros

Cons

Farhan T.

Amazing product, numbers of features available.

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Document Sharing

Editor Functions

Document Hosting

Searchability

Security and Access Control

Access Tracking

Publication Workflow

Indexing and Classification

Metrics and Reporting

Check Out Check in

Version Control

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of Data Integration

Vendor Support

Ease of IT Administration

Availability and Quality of Training

Ease of Customization