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91制片厂 Your IT Cost Optimization Roadmap for Higher Education

Improve cost-to-value in a sustainable manner.

Institutional challenges include:

  • Misalignment and poor collaboration among stakeholders: Issues with communication and relationships.
  • Lack of a clear strategic plan and effective processes.
  • Deficiency in knowledge, expertise, and skill sets.
  • Insufficient funding and lack of financial transparency.
  • Ineffective change management practices.

Our Advice

Critical Insight

Cost optimization is not just about reducing costs. In fact, you should aim to achieve three objectives: (1) reduce your unwarranted IT spending, (2) optimize your cost-to-value, and (3) sustain your cost optimization.

Impact and Result

Follow Info-Tech's approach to develop a 12-month cost optimization roadmap.

Info-Tech's methodology helps you maintain sustainable cost optimization across IT by focusing on four levers:

  1. Assets
  2. Vendors
  3. Project Portfolio
  4. Workforce

91制片厂 Your IT Cost Optimization Roadmap for Higher Education 91制片厂 & Tools

1. IT Cost Optimization Roadmap Deck 鈥 A step-by-step methodology to achieve sustainable cost optimization and effectively communicate your strategy to stakeholders.

This blueprint will help you understand your IT cost optimization mandate, identify your journey, assess your IT spend across four levers, develop your IT cost optimization roadmap, and craft a related communication strategy.

2. IT Cost Optimization Workbook 鈥 A structured tool to help you document your IT cost optimization goals and outline related initiatives to develop an effective 12-month roadmap.

This tool guides an IT department in planning and prioritization activities to build an effective IT cost optimization strategy. The outputs include visual charts and a 12-month roadmap to showcase the implementation timelines and potential cost savings.

3. IT Cost Optimization Roadmap Samples and Templates 鈥 A proactive journey template to help you communicate your IT cost optimization strategy to stakeholders in a clear, concise, and compelling manner.

This presentation template uses sample data from "National University" to demonstrate an IT cost optimization strategy following a proactive journey. Use this template to document your final IT cost optimization strategy outputs, including the adopted journey, IT cost optimization goals, related key initiatives, potential cost savings, timelines, and 12-month roadmap.


91制片厂 Your IT Cost Optimization Roadmap for Higher Education

Improve cost-to-value in a sustainable manner.

Analyst Perspective

Optimize your cost sustainably.

In today's economic climate, the higher education sector faces significant challenges and trends. Financial and demographic challenges are expected to be persistent for over a decade. With a peak in high school student enrollment expected around 2025, the financial stability of higher education institutions will be strained in the upcoming years. Additionally, there is a notable decline in public trust in the value of higher education, with many viewing colleges and universities as perpetuating inequality rather than promoting social mobility. Rising costs and student debt have also dramatically increased, disproportionately affecting students from lower-income backgrounds and contributing to broader economic inequalities. Leadership and governance issues add to the complexity, with increased political scrutiny and a challenging environment for college presidents and senior leaders.

Given these pressures, reducing spending across organizations is inevitable. For IT organizations, cost optimization often becomes a onetime event, typically translating into cost-cutting measures.

Often, IT organizations respond with short-sighted measures. However, by leveraging the Info-Tech methodology and tools, you can develop an IT cost optimization roadmap tailored to your specific circumstances and timeline.

A well-thought-out strategy should help you achieve three key objectives:

  1. Reduce unwarranted IT spending.
  2. Optimize cost-to-value.
  3. Sustain cost optimization.

This blueprint will guide you to understand your mandate, identify your cost optimization journey (whether reactive, proactive, or strategic), and assess your IT spend across four levers: Assets, Vendors, Project Portfolio, and Workforce.

Remember, cost optimization is not a onetime project but an ongoing process.

Mark Maby.

Executive Summary

Cost optimization is misunderstood and inadequately tackled

Common obstacles

Follow Info-Tech鈥檚 approach to develop a 12-month cost optimization roadmap

Top-down budget cut within a narrow time frame.

Absence of adequate governance: financial, project, data, etc.

Long-standing bureaucratic practices slowing down progress.

Short-term thinking.

Lack of alignment and collaboration among stakeholders: communication and relationships.

Absence of a clear plan and adequate process.

Lack of knowledge, expertise, and skill set.

Inadequate funding and no financial transparency.

Poor change management practices.

Develop an IT cost optimization strategy based on your specific circumstances and timeline.

Info-Tech鈥檚 methodology helps you maintain sustainable cost optimization across IT by focusing on four levers:

  • Assets
  • Vendors
  • Project Portfolio
  • Workforce

Info-Tech Insight

Cost optimization is not just about reducing costs. In fact, you should aim to achieve three objectives: (1) reduce your unwarranted IT spending, (2) optimize your cost-to-value, and (3) sustain your cost optimization.

Your challenge

IT leaders are often asked to cut costs.

  • During periods of financial stress, such as state funding cuts or declining enrollments, university leadership often shifts their focus from growth to safeguarding essential operations and services. This can lead to institution-wide cost-cutting initiatives aimed at achieving short-term, measurable savings.
  • Cost management is a persistent challenge for higher education institutions. Universities and IT departments must adopt a flexible cost structure that maximizes institutional value while maintaining the ability to adapt to shifts in enrollment, funding, and regulatory pressures. At the same time, institutions must be prepared to respond to unexpected events.
  • While no one can predict future trends with certainty, factors such as rising operational costs, inflation, and changes in government funding can create immediate and substantial financial challenges for institutions.

In times of economic slowdown or downturn, the key challenge of IT leaders is to optimize costs without jeopardizing their strategic and innovative contribution.

When crisis hits, do IT鈥檚 hard-won gains around being seen as a partner to the institution suddenly disappear and IT becomes just a cost center all over again?

Common obstacles

The 90% of the budget you keep is more important than the 10% of the budget you cut.

  • When the institution responds to fluctuating economic conditions, IT must ensure that its budget remains fully aligned with institutional strategy and expected institutional value.
  • However, in the face of sudden pressures, a common tendency is to make quick decisions without fully considering their long-term implications.
  • Avoid costly mistakes with a proactive and strategic mindset.
    Put in place a well-communicated cost optimization strategy rather than hastily cutting back the biggest line items in your budget.

Know how you will strategically optimize IT costs before you are forced to cut costs aggressively in a reactive fashion.

How can IT optimize costs to achieve an institutional impact, but not cut so deep that the organization can鈥檛 take advantage of opportunities to recover and thrive?

What is cost optimization?

It鈥檚 not just about cutting costs.

While cost optimization may involve cutting costs, it is more about making smart spend and investment decisions.

At its core, cost optimization is a strategic decision-making process that sets out to minimize waste and get the most value for money.

Cost optimization encompasses near-term, mid-term, and long-term objectives, all of which are related and build upon one another. It is an accumulative practice, not a onetime exercise.

A sound cost optimization practice is inherently flexible, sustainable, and consequence-oriented with the positive goal of generating net benefit for the organization over time.

Change your mindset 鈥

Info-Tech鈥檚 Management & Governance Diagnostic survey reports IT-staff assessment of core capabilities by four categories: Improve (high importance, low effectiveness), Evaluate (low importance, low effectiveness), Maintain (low importance, higher effectiveness) and Leverage (high importance, high effectiveness). Over half of the higher education institutions surveyed saw themselves as ineffective at cost optimization: Improve = 24% and Evaluate = 34%

The image contains a screenshot of a cost optimization graph that demonstrates results from an IT Management & Governance Diagnostic.

A starting point for cost optimization improvement is adjusting your frame of mind. Know that it鈥檚 not just about making difficult cuts 鈥 in reality, it鈥檚 a creative pursuit that鈥檚 about thriving in all circumstances, not just surviving.

Slow revenue growth expectations generate urgency

  • In times of financial uncertainty 鈥 such as declining enrollment, reduced government funding, or economic downturns 鈥 university leaders often shift their focus from growth to survival. This shift frequently leads to cost-cutting mandates across departments, aimed at achieving immediate, measurable financial benefits.
  • Cost optimization in higher education involves continuous financial management, requiring long-term strategic initiatives. Institutions and their IT departments must adopt flexible cost structures and practices aimed at maximizing institutional value while maintaining the agility to adapt to changes in funding, enrollment trends, and the broader economic landscape.
  • Under these circumstances, IT departments in higher education are often tasked with meeting aggressive cost-reduction targets on short notice. Without a well-thought-out, strategic approach, such reactive measures can undermine future institutional goals, potentially disrupting critical academic services, operational efficiency, and long-term sustainability. Planning with a forward-looking perspective is essential to avoid unintentional long-term consequences.

Enrollment in Higher Education

Financial challenges are on the horizon for higher education. A lower enrollment is expected due to demographics and domestic challenges to foreign student pathways.

  • 18-year-olds are expected to decline 1%-2% year-over-year after 2029 (Boeckenstedt, 2022).
  • International recruitment faces political headwinds in Canada, Australia, and the US (Sadler, 2024).

Download the blueprint Understand the IT Implications for the Enrollment Cliff

Case Study

Empowering success through strategic innovation and cost optimization.

INDUSTRY: Education

SOURCE: Abilene Christian University

Challenge

Solution

Results

Abilene Christian University is a private Christian university of around 6,700 students. As a tuition-dependent university, it faced common financial pressures to balance enrollment and retention.

While ACU鈥檚 enrollment numbers were strong, retaining students was crucial to avoid future budget shortfalls.

Optimizing IT infrastructure and services was essential to support student success while managing costs effectively.

The IT department implemented initiatives to address these challenges and optimize costs.

Maintained strategic imperatives:

  • Online education programs.
  • IT security and compliance.

Reduced costs selectively, including:

  • Transitioned telephony to Zoom.
  • Reduced system administrators through attrition.
  • Developed a service-based costing model.
  • Converted 120 hours of student labor into a full-time position.

The university's selective cost reduction measures yielded positive outcomes for the IT department both financially and in efficiency:

  • Transitioning telephony to Zoom achieved cost savings of $50,000 annually.
  • Developing a service-based costing model created a sustainable IT cost optimization roadmap.
  • Converting student labor into a full-time position, addressed workforce challenges in tech support.
The image contains a screenshot of 91制片厂 your IT Cost Optimization Roadmap.

Insight summary

Sustain an optimal cost-to-value ratio across four levers:

  1. Assets
  2. Vendors
  3. Project Portfolio
  4. Workforce

Cost optimization is not just about reducing costs.
In fact, you should aim to achieve three objectives:

  1. Reduce your unwarranted IT spending.
  2. Optimize your cost-to-value.
  3. Sustain your cost optimization.

Reduce unwarranted IT spending.
Stop the bleeding or go for quick wins.
Start by reducing waste and bad spending habits while clearly communicating your intentions to your stakeholders 鈥 get buy-in.

Optimize cost-to-value.
Value means tradeoffs.
Pursue value but know that it will lead you to make tradeoffs between cost, performance, and risk.

Sustain cost optimization.
Think about tomorrow: reduce, reuse, recalibrate, and repeat.
Standardize and automate your cost optimization processes around a proper governance framework. Cost optimization is not a onetime exercise.

Info-Tech鈥檚 methodology for building your IT cost optimization roadmap

Phase 1: Understand Your Mandate & Objectives

Phase 2: Outline Your Initiatives

Phase 3: Develop Your Roadmap

Phase 4: Communicate and Execute

Know where you stand and where you鈥檙e going.

Evaluate many, pick a few.

Keep one eye on today
and the other on tomorrow.

Communicate and collaborate 鈥 you are not a one-person show.

Understand your cost optimization mandate within the context of your organization鈥檚 situation and direction.

Think of all possible cost optimization initiatives across the four optimization levers (Assets, Vendors, Project Portfolio, and Workforce), but only keep the ones that best help you fulfill your goals.

Prioritize cost optimization initiatives that will help you achieve your near-term objectives first, but don鈥檛 forget about the medium and long term.

Reach out to other institutional units where necessary. Your success relies on getting buy-in from various stakeholders, especially when cost optimization initiatives impact them in one way or another.

Blueprint deliverables

Each step of this blueprint is accompanied by supporting deliverables to help you accomplish your goals:

IT Cost Optimization Roadmap for Higher Education Samples and Templates

The image contains two screenshots of the Cost Optimization Roadmap for higher Education Samples and Templates.

A template with a case study including a final communication presentation based on a 12-month cost optimization roadmap.

IT Cost Optimization for Higher Education Workbook

The image contains two screenshots of the IT Cost Optimization for Higher Education Workbook.

A workbook generating a 12-month cost optimization roadmap.

Measure the value of this blueprint

Maintain an optimal IT cost-to-organization revenue ratio.

This blueprint will guide you to set cost optimization goals across one to three main objectives, depending on your identified journey (reactive, proactive, or strategic):

  • Reduce unwarranted IT spending.
  • Optimize cost-to-value.
  • Sustain cost optimization.

In Phase 1 of this blueprint, we will help you establish your goals to satisfy your organization鈥檚 needs.

In Phase 3, we will help you develop a game plan and a roadmap for achieving those metrics.

The image contains two screenshots taken from phases 1 and 3 to demonstrate the value of the blueprint.

Once you implement your 12-month roadmap, start tracking the metrics below over the next fiscal year (FY) to assess the effectiveness of undertaken measures.

Cost Optimization Objective

Key Success Metric

Reduce unwarranted IT spending

Decrease IT cost in identified key areas

Optimize cost-to-value

Decrease IT cost per IT employee

Sustain cost optimization

Decrease IT cost-to-organization revenue

Info-Tech offers various levels of support to best suit your needs.

DIY Toolkit

Guided Implementation

Workshop

Consulting

鈥淥ur team has already made this critical project a priority, and we have the time and capability, but some guidance along the way would be helpful.鈥

鈥淥ur team knows that we need to fix a process, but we need assistance to determine where to focus. Some check-ins along the way would help keep us on track.鈥

鈥淲e need to hit the ground running and get this project kicked off immediately. Our team has the ability to take this over once we get a framework and strategy in place.鈥

"Our team does not have the time or the knowledge to take this project on. We need assistance through the entirety of this project.鈥

Diagnostics and consistent frameworks are used throughout all four options.

Guided implementation

What does a typical GI on this topic look like?

Phase 1 Phase 2 Phase 3 Phase 4

Call #1:

  • Identify cost optimization scope requirements, objectives, and your specific challenges.
  • Review and assess cost optimization goals and objectives.

Call #2:
Review potential cost optimization initiatives for assets and vendors levers.

Call #3:
Assess cost optimization initiatives鈥 cost and feasibility 鈥 for assets and vendors levers.

Call #4:
Review potential cost optimization initiatives for project portfolio and workforce levers.

Call #5:
Assess cost optimization initiatives鈥 cost and feasibility 鈥 for project portfolio and workforce levers.

Call #6:

  • Identify final decision criteria for cost optimization prioritization.
  • Review prioritized cost optimization initiatives and roadmap outputs.

Call #7:

  • Review the Cost Optimization Communication Plan and IT Cost Optimization Executive Presentation.
  • Discuss next steps.

A Guided Implementation (GI) is a series of calls with an Info-Tech analyst to help implement our best practices in your organization.

A typical GI will include multiple calls over the course of one to two months.

IT cost analysis and optimization workshop overview

Contact your account representative for more information.
workshops@infotech.com 1-888-670-8889

Session 1

Session 2

Session 3

Session 4

Session 5

Understand Your Mandate and Objectives

Outline Initiatives for Assets and Vendors

Outline Initiatives for Projects and Workforce

Develop an IT Cost Optimization Roadmap

Communicate and Execute

Activities

1.1 Understand your organization鈥檚 cost optimization objectives and how this impacts IT.

1.2 Identify factors constraining cost optimization options.

1.3 Set concrete IT cost optimization goals.

Optional: Review potential cost optimization target areas based on your IT financial management benchmarking report.

1.4 Identify inputs required for decision-making.

2.1 Identify a longlist of possible initiatives around:

  1. Asset lifecycle management, investment deferral, repurposing, etc.
  2. Vendor contract renegotiation, cancelation, etc.

2.2 Estimate the cost savings of cost optimization initiatives.

3.1 Identify a longlist of possible initiatives around:

  1. Project priorities, project backlog reduction, project intake restructuring, etc.
  2. Workforce productivity, skills, redeployment, etc.

3.2 Estimate the cost savings of cost optimization initiatives.

4.1 Assess the feasibility of each initiative (effort and risk profile) given cost optimization goals.

4.2 Prioritize cost optimization initiatives to create a final shortlist.

4.3 Fine-tune key information about your final cost optimization initiatives and develop a cost optimization roadmap for proposal.

5.1 Outline components of a communication plan, including approvers, stakeholders, and governance and management mechanisms to be used.

5.2 Create an executive presentation.

5.3 Set up review time for workshop deliverables and post-workshop activities.

Output
  • IT cost optimization journey and guiding principles for making corresponding decisions.
  • Long list of possible cost optimization initiatives and their potential cost savings for assets and vendors levers.
  • Long list of possible cost optimization initiatives and their potential cost savings for project portfolio and workforce levers.
  • Prioritized list of key cost optimization initiatives, descriptions, estimated impact, and roadmap.
  • IT cost optimization communication plan and presentation strategy.

Phase 1

Understand Your Mandate and Objectives

Phase 1

Phase 2

Phase 3

Phase 4

Understand Your Mandate
and Objectives

Outline Your
Cost Optimization Initiatives

Develop Your IT
Cost Optimization Roadmap

Communicate
and Execute

This phase will walk you through the following activities:

  • Institutional context and cost optimization journey
  • Cost constraints and parameters
  • Cost optimization goals

This phase involves the following participants:

  • CIO/IT director
  • IT finance lead

1.1 Gain consensus on the institutional context and IT cost optimization journey

60 minutes

  • Using the questions on the following slides, conduct a brief journey assessment to ensure consensus on the direction you are planning to take.
  • Document your findings in the provided template.
Input Output
  • Understanding institutional objectives and identifying your IT mandate
  • Determining the cost optimization journey:
    reactive, proactive, or strategic
Materials Participants
  • Whiteboard or flip charts
  • Journey assessment template
  • CIO/IT director
  • IT finance lead

See the next three slides for guidelines and the journey assessment questions and template.

Distinguish between three journeys

By considering institutional objectives without forgoing your IT mandate.

Journey

Reactive

Proactive

Strategic

Description

  • Institutional objectives are closely tied to cost reduction, forcing cost cutting across IT.
  • Typically occurs during turbulent economic times, when slow revenue growth is expected.
  • Institutional objectives do not include clear cost optimization initiatives but mandate IT to be fiscally conservative.
  • Typically occurs when economic turbulence is on the horizon and the organization鈥檚 revenue is stable 鈥 executives only have a fiscal discipline guidance.
  • Institutional objectives do not include clear cost optimization initiatives.
  • Typically occurs when the overall economy is in good shape and the organization is in positive revenue growth territory.

Main Focus

  • Quick-to-execute measures with few dependencies and concrete impact in response to institutional urgency and/or executive directive.
  • Enabling the organization to respond to different types and magnitudes of institutional change in a more planned and controlled manner.
  • Establishing an efficient, agile, sustainable, and strategically aligned cost optimization practice across all stages of the institutional cycle, regardless of institutional conditions.

Questions to help determine your journey

Institutional Objectives

Institutional Strategy

  • What are the current institutional objectives?
  • Are there any stated cost-related objectives? If yes, what cost-related objectives have been stated by organizational leadership, such as cuts, areas of investment, and any targets for both?
  • Does the organization have an institutional strategy in place?
  • Was the institutional strategy reviewed or revised recently?
  • What鈥檚 the institutional strategy focus for the next 12 months?
  • Are there any cost optimization implications within the current institutional strategy?

IT Objectives

IT Strategy and Mandate

  • What are your current IT objectives?
  • Are your IT objectives aligned to institutional objectives?
  • Do you have any IT cost-related objectives? If yes, what are your current IT cost-related objectives?
  • Are your IT cost-related objectives aligned to institutional objectives?
  • Do you have an IT strategy in place?
  • Is your IT strategy aligned to your organization鈥檚 institutional strategy?
  • Do you have a cost optimization mandate? If yes, what is your cost optimization mandate?
  • What鈥檚 the fiscal guidance and direction in IT?

Journey

Agreed-upon journey: proactive.

Improve cost-to-value in a sustainable manner.

About Info-Tech

91制片厂 is the world鈥檚 fastest-growing information technology research and advisory company, proudly serving over 30,000 IT professionals.

We produce unbiased and highly relevant research to help CIOs and IT leaders make strategic, timely, and well-informed decisions. We partner closely with IT teams to provide everything they need, from actionable tools to analyst guidance, ensuring they deliver measurable results for their organizations.

What Is a Blueprint?

A blueprint is designed to be a roadmap, containing a methodology and the tools and templates you need to solve your IT problems.

Each blueprint can be accompanied by a Guided Implementation that provides you access to our world-class analysts to help you get through the project.

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Guided Implementation 1: Understand Your Mandate and Objectives
  • Call 1: Identify cost optimization scope requirements, objectives, and your specific challenges. Review and assess cost optimization goals and objectives.

Guided Implementation 2: Outline Your Cost Optimization Initiatives
  • Call 1: Review potential cost optimization initiatives for assets and vendors levers.
  • Call 2: Assess cost optimization initiatives鈥 cost and feasibility 鈥 for assets and vendors levers.
  • Call 3: Review potential cost optimization initiatives for project portfolio and workforce levers.
  • Call 4: Assess cost optimization initiatives鈥 cost and feasibility 鈥 for project portfolio and workforce levers.

Guided Implementation 3: Develop Your IT Cost Optimization Roadmap
  • Call 1: Identify final decision criteria for cost optimization prioritization. Review prioritized cost optimization initiatives and roadmap outputs.

Guided Implementation 4: Communicate and Execute
  • Call 1: Review the Cost Optimization Communication Plan and IT Cost Optimization Executive Presentation. Discuss next steps.

Author

Mark Maby

Contributors

David Cho, Chief Procurement Officer

Arthur Brant, Senior Director, Information Security & Infrastructure, Abilene Christian University

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