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CX KPI Value Mapping Tool

Author(s): Ryan Brunet

Use this tool to:

  • Identify KPIs that are relevant to your organization鈥檚 CX capabilities.
  • Assess those metrics to determine their overall health.
  • Identify the areas of concern and opportunity that an AI solution could improve.
  • Select the right AI use cases to take through value and feasibility rationalization.

Tags

artificial intelligence, customer experience

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