A good place to start with your desktop support and software licensing strategy is to get a snapshot of what your users are doing with their desktop computers. Most employees see a personal computer as precisely that: a personal appliance for personal productivity. While this is true, it is also true that the PC is a corporate asset and you, as IT manager, have a vested interest in that asset. Start with a simple usage survey to find out what kind of software users require on their desktops.
Client Software Use Survey
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