Infrastructure & Operations 91制片厂 Center
Practical insights, tools, and methodologies to systematically improve IT infrastructure & operations
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Improving, optimizing, and modernizing I&O capabilities is a multifaceted initiative that encompasses many distinct journeys. Determining a starting point isn't easy.
Use the roadmap to review each domain and determine your maturity level. Find the resources to tackle your most pressing challenges and start your I&O journey today.
1
Service Desk
Establish the fundamentals of ticket handling, incident management, request fulfillment, and knowledge management, then continually improve and optimize.
Assess End-User Satisfaction and Service Desk Maturity
Assess the maturity of your service desk and end-user satisfaction with core IT services.
Improve Core Service Desk Processes
Establish foundational practices including request and incident management, knowledgebase, and key service metrics. Then evaluate and implement core ITSM solutions.
Optimize an Established Service Desk
Improve service desk effectiveness and customer satisfaction after your core processes are established.
Strategically Improve and Innovate
Create a strategic roadmap for service management and innovate service delivery and automation within and beyond the service desk.
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2
Incident, Change, and Asset Management
Once you have established an effective service desk, move to a proactive operational stance by improving incident, asset, change, release, and configuration management practices.
Improve Incident, Problem, Change, and Release Management
Resolve incidents quickly and effectively, address the root cause of recurring incidents, and streamline change and release management while reducing the risk of changes to your environment.
Improve Asset and Configuration Management
Develop an approach and strategy for ITAM that is sustainable and aligned with your business priorities.
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3
End-User Device Management
Create an end-user computing strategy that balances costs and risks with user choice.
Manage and Refresh End-User Devices
Untangle the knot of end-user requirements, device types, and entitlements.
Manage End-User Applications
Rationalize, deploy, and manage the end-user applications that the business expects IT to support.
Enable Users to Work From Anywhere
Review and stabilize end-user computing solutions required to effectively support work from anywhere.
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4
Communications, Collaboration, and Telephony
Improve communication by moving users and content to a common platform that supports collaboration from anywhere.
Take a New Approach to Communications and Collaboration
Improve collaboration and communication by moving users and content to a common platform.
Collaborate From Anywhere
Support collaboration between employees working remotely, onsite, or some combination of the two.
5
Core Infrastructure and Data Center
Modernize and manage your core infrastructure to keep up with ever-increasing business requirements.
Modernize Your Infrastructure
Develop your infrastructure roadmap to modernize your core infrastructure.
Manage Your Core Infrastructure
Tackle common challenges from capacity planning to optimizing your operations center.
Manage Data Center Facilities
Consolidate, move, or build a data center.
Manage Enterprise Storage and Data Protection
Implement an effective data protection plan that meets business requirements.
6
Cloud
Tackle a range of cloud challenges: vision, strategy, cost and operations, disaster recovery, and all things cloud infrastructure.
Plan Cloud Migration and Adoption
Start with Define Your Cloud Vision to identify key workloads, evaluate risk, and set a high-level strategy. Then, assess changes to roles and skills and establish governance and guidelines for cloud adoption.
Optimize Cloud Spend
Review broad strategies for managing cloud costs as well as specific cost-management tactics for AWS, Azure, and other cloud vendors.
Use Cloud for Disaster Recovery
Select the optimal DR deployment that is right for you.
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7
Resilience: DRP & BCP
Validate your DRP program or identify where to improve, from defining requirements to maintaining your plan. Then you can build out business continuity and other aspects of resilience.
Implement or Improve DR Capabilities
Identify requirements and gaps and create a high-level plan.
Create a BCP and Crisis Management Plan
Create your core BCP plan first, then tackle related projects, including pandemic response and crisis management.
Validate Your DRP and BCP
Evaluate your overall DRP program, from defining requirements to implementation to maintenance, and bridge the gap between incident and DR.
8
Infrastructure & Operations Management
Improve key management capabilities through defined and documented processes, metrics, vendor management, and a roadmap for business enablement.
Improve Your Infrastructure and Operations Organization
Improve business alignment and IT operations. Define and measure service level objectives to meet business requirements and drive improvement.
Acquire Infrastructure Services and Manage Vendors
Strategically evaluate, select, and manage outsourcing vendors.
Document IT Processes
Document key policies and procedures to support consistent service delivery, knowledge sharing, and transparency.
Adopt and Support New Technologies
Acquire, implement, and support business-enabling technologies.
