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Use this categorization scheme as an example of asset-based categories, resolution codes, and statuses.
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The purpose of the blueprint is to provide small/medium businesses (SMB) with the basic vendor management necessities to maximize their IT vendor investment. SMBs continue...
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Use this template to record the key details required for effective problem management 鈥� both proactive and reactive. Outline a problem management workflow, record the...
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Use these examples to guide your KB article templates and to clarify appropriate level of detail.
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Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
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Identify, prioritize, and present initiatives to improve incident and problem management.
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Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
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Modify these examples to suit your requirements.
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This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in proactive...
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Use the Vendor Recommendation Presentation to present your finalist and obtain final approval to negotiate and execute any agreements.
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