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Improving service desk processes requires the cooperation of key stakeholders. Use the executive presentation to provide an overview of the project, its objectives, and the...
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Create the internal service desk SLA by amalgamating the insights from the current and target state analysis.
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Use the Detailed Project Request Form if your intake processes require more friction.
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Use the Light Project Request Form if your intake processes require less friction.
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Develop a crisis communication plan and pre-planned communications.
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The beginning stages of the project are dedicated to working out the details of the project task schedule. Take advantage of this tool to determine and create a detailed...
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A comprehensive tool that tracks identified stakeholders, analyzes them based on influence, interest, and support, and dynamically outputs a visual stakeholder map, a...
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Use this template for issuing a Request for Information (RFI).
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Use this template to issue a Request for Quotation.
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This tool scores vendor proposals against weighted criteria and provides a vendor recommendation.
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