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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. Utilize this template to help write a hierarchical-style SOP (Standard Operating...
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Standard Operating Procedures (SOPs) are integral to effectively managing IT processes. There are different approaches to recording SOPs. Consider using a Step-by-Step SOP...
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For smaller service desks, a hosted (Software-as-a-Service) help desk tool may be more cost-effective than an on-premise package. Use this Total Cost of Ownership (TCO)...
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6:45 minutes - This podcast explores the awareness of green issues and the adoption of green technologies within the IT environment.
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For smaller development teams, open-source software configuration management (SCM) tools are a tempting alternative to commercial off-the-shelf packages. Use this total...
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Conducting a successful behavioral interview requires careful planning and a process. IT managers who fail to properly prepare risk hiring the wrong person or driving away...
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The Open Source Software (OSS) Architect is responsible for developing expertise in OSS, creating an enterprise-wide open-source strategy, authorizing or rejecting the use...
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Changes to IT applications (or infrastructure) must be managed properly to avoid disrupting the normal operation of the company. Use this tool to assess and enhance the...
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The Citrix Administrator's role is to manage and performance-tune Citrix systems, networks, and applications to ensure high levels of availability and security of the...
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The IT Security Manager performs two core functions for the enterprise. The first is overseeing the operations of the enterprise's security solutions through management of...
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