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Drive Efficiency and Agility with a Fit-for-Purpose Quality Management Program – Phase 4: Operate the Quality Program

Facilitate the success of your key IT practice areas by operating your Center of Excellence to support your key IT practice areas quality initiatives.

Quality Management User Satisfaction Survey

Modify this survey template to understand satisfaction related to IT quality.

Quality Management Practice Area Assessment and Planning Tool

Assess the current quality management maturity of each IT practice area.

Quality Management Capability Improvement Plan

Use this tool to track your quality management improvement initiatives.

Unlocking the Value in the Internet of Things Ecosystem

This week, as we complete our agenda for FiRe 2015, seemed a perfect time to publish Eric's and John's most recent FiRe conversation, perhaps more relevant now than ever,...

Marketing Management Suite Implementation Work Breakdown Structure

Use this template to support your outlining of the steps required to successfully implement a MMS suite into your IT landscape and business environment.

National Security

​I recently had the opportunity to listen and talk with many of the national leaders in defense, intelligence, and security, from the US and several of its key allies and...

100-Day Plan SWOT Analysis Template

Learn the strengths, weaknesses, opportunities, and threats that affect the department or organization.

100-Day Plan Template

Create a 100-day plan as a new IT leader.

Revenue Management Systems Vendor Landscape Storyboard

Understand the revenue management systems space. Evaluate revenue management systems, their capabilities, and their limitations.
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