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Use this template to create an IT steering committee charter.
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In this week's issue, Deloitte's Bill Ribaudo expands upon a theme. Just as we have learned over time to view countries in terms of their business models, Bill has now made...
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Though the benefits are widely understood, many organizations don't have SOPs and those that do don't maintain them. Adopt an approach to drive process improvement,...
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How can one of the most important economic and political powers in the world have no apparent strategy?
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This tool evaluates new technologies for inclusion on the roadmap.
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Stakeholder management is something everyone does, but unfortunately few people actually do well. Taking the time to properly identify critical stakeholders and...
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Stakeholder management is not a one-off project and is always relevant to your department.
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This blueprint will help you develop a technology strategy for customer experience management and adopt best practices for managing your organization鈥檚 customer-facing...
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This blueprint will help you decide if your gaming and hospitality organization can benefit from outsourcing network management, and if so, it will help you determine your...
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Read this Executive Brief to understand the growing traction behind CXM, why you should embark on a CXM project, and why it is important to do so now.
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