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CIOs must understand the business context to create and obtain buy-in for strategic IT initiatives (e.g. IT strategy, IT budget).
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This tool will provide you with business context questions tailored to your initiative. Based on what you need to know but don't yet know, the tool will recommend specific...
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Use this template to document the key findings from the business context discovery questions in a format presentable to the business.
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At the recent FiRe conference, Berit Anderson was interviewed by the BBC's Ed Butler on the subject of Russian interference with the US elections and what Berit calls...
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Read this Executive Brief to understand why prioritizing in-demand services for an infrastructure services playbook will help you improve service delivery.
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This storyboard will help you design infrastructure service workflows, build the infrastructure services playbook, identify service costs, and build the service rate sheet.
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The tool is very basic but can be easily adapted to suit each manager's needs. It uses the RACI matrix (responsible, accountable, consulted, or informed) to describe the...
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The purpose of the Service Desk Efficiency Calculator is to assess the impact of different improvements on service desk cost and productivity.
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Last week we had the pleasure of hosting the 13th annual Predictions Dinner in New York. In addition to an inspired conversation with Deloitte's Bill Ribaudo, and my first...
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Incorporate industry-specific considerations to customize how you assess business impact to define appropriate RTOs and RPOs.
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