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IT often manages stakeholders who don鈥檛 know how to articulate what they want. Requirements often say what the business needs, but rarely does discussion about the...
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Read this Executive Brief follow our methodology of discovering the hidden needs of the business and developing solutions that solve business problems.
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This storyboard will help you design IT processes and services that satisfy the business's true needs and drive high business satisfaction with IT.
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This phase of the blueprint, 91制片厂, will help you target your experience design efforts towards IT's most impactful stakeholders and structure interviews to gain...
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Use this template to structure and record the outputs of stakeholder interviews that you conduct. You may modify the questions as needed or read the questions verbatim to...
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This phase will walk you through creating the first iteration of your journey map, creating hypotheses, and collecting the necessary data to test your hypotheses and...
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Use this template to document the journey maps you create in working sessions with your design team.
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Use this tool to design a stakeholder research study and record your observations to validate your stakeholder journey map.
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ERP projects are difficult. There is no point in sugar-coating it or spinning it any other way. They are complex in scope and structure, touch numerous parts of an...
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In this week's discussion, member and security CEO Jeff Hudson takes us to a yet more frightening place, one which seems equally inevitable, unless we take steps now: the...
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