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Read our concise Executive Brief to find out why you should move towards enterprise service management, review Info-Tech鈥檚 methodology, and understand the four ways we can...
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This template will help you create an executive buy-in presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This template will help you create a general communications presentation based on the blueprint, Develop a Plan to Pilot Enterprise Service Management.
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This tool helps identify the organization's strengths and weaknesses in culture, governance, skills, and tools with respect to enterprise service management. Use the...
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This tool will help you identify action items needed to improve your organization's culture, governance skills, and tools with respect to enterprise service management. Use...
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This tool will help you combine the various activities throughout the blueprint, Develop a Plan to Pilot Enterprise Service Management, to create an action plan for...
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This template will help you create customer personas and customer journey maps for your prioritized services.
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Not every organization needs a full-blown product management solution. Microsoft Teams and Planner integrate seamlessly as a lightweight product management and development...
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鈥婻iskRecon and RSA have announced a partnership to bring RiskRecon鈥檚 third-party risk rating services to RSA鈥檚 Archer Governance, Risk and Compliance (GRC) system. This...
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According to Citrix and Resecurity, attackers exploited weak passwords and bypassed multi-factor authentication to obtain Citrix鈥檚 business documents.
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