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Amazon and Salesforce Join Forces to Improve Their Contact Center Value Propositions

Salesforce is a juggernaut in the customer experience solution space – at Dreamforce 2019, it announced a strategic partnership with Amazon to bolster their respective...

IaaS Will Suffer a Slow Death

Infrastructure as a Service (IaaS) will suffer a slow death as applications evolve to run on cloud platforms. The IaaS/PaaS/SaaS model of cloud services will die with it.

Oracle’s AI Upgrades for ERP and EPM Show Why AI Is in Reach for Any Enterprise

Artificial intelligence continues to fuel the arms race among ERP vendors. Earlier this year, Oracle announced that it has extended the AI (machine learning, to be more...

Google Has Personal Medical Data of Up to 50 Million Americans: Project Nightingale

Google has access to personal medical data of up to 50 million Americans through its partner Ascension, the second-largest health network in the US. The information about...

Google 91Ƭs AI-Powered Tools for Patient Care: Project Nightingale

Google has been accused of secretly collecting sensitive patient data in the US on behalf of the healthcare provider Ascension. While most of the criticism has been about...

Contract or SOW Guide

Use this tool to establish a standard approach for which provisions go in the master agreement and which go in the SOW.

SOW Maps Tool

Use this tool to map the project's requirements to the SOW provisions and to create a list of customer and vendor responsibilities under the SOW.

Red-Flag Words and Phrases Tool

Use this tool to identify common words and phrases that can shift the performance risk from the vendor to the customer.

Improve Your Statements of Work to Hold Your Vendors Accountable – Storyboard

Reviewing and negotiating SOWs can be difficult without the right framework, understanding, and tools. A bad SOW can derail a project through cost and time overruns, poor...

Improve Your Statements of Work to Hold Your Vendors Accountable – Executive Brief

Read our concise Executive Brief to find out why you should employ a systematic process for reviewing SOWs, review Info-Tech’s methodology, and understand the four ways we...
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