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Reduce Manual Repetitive Work With IT Automation – Phase 2: Map & Optimize Process Flows

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help map and optimize the process flows for each task.

Reduce Manual Repetitive Work With IT Automation – Phase 3: 91Ƭ a Process for Managing Automation

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you define a lightweight automation SDLC and build a process to manage your IT...

Reduce Manual Repetitive Work With IT Automation – Phase 4: 91Ƭ Automation Roadmap

This phase of the blueprint Reduce Manual Repetitive Work With IT Automation will help you build an IT automation roadmap.

IT Automation Roadmap

Use this tool to plan next steps along your IT automation journey.

SugarCRM Rolls Out Fall ’19 Release With Savvy Improvements to Collaboration and Self-Service Capabilities

SugarCRM – a well-established player in the market for CRM platforms – recently rolled out its Fall 2019 release. From a functional perspective, the release does a good job...

SAP Makes Moves Into the Cloud Contact Center Space With an Eye to Enhance Omnichannel Service Delivery

SAP’s Digital Interconnect Group recently announced the launch of SAP Contact Center 365. In conjunction with its incumbent solutions for customer experience – particularly...

Microsoft and Zoom Announce Partnership for Enhanced Web Conferencing

Coming early 2020, Zoom Rooms will be able to join Microsoft Teams meetings and Microsoft Teams Rooms will be able to join Zoom meetings.

Microsoft and Cisco Announce Partnership to Enhance Web Conferencing Interoperability

Microsoft and Cisco have announced a partnership to enhance interoperability between Microsoft Teams Rooms and Phone System and Cisco Webex Room. The move reflects growing...

ALM Works Extends Its Structure.Gantt Capabilities

ALM Works’ Structure.Gantt extends Jira’s and Structure’s data to better manage timelines, dependencies, and resources.

Dessa Launches Atlas 2.0, a Foundations Suite of Tools for 91Ƭing ML at Scale

Dessa, a Canadian AI start-up previously known as Deeplearni.ng, announced today the availability of Atlas 2.0, one half of its Foundations suite of tools for building,...
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