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COVID-19: Connect Employees With the Answers They Need and Prevent Calls to the Service Desk With a Self-Service Portal

The rapid changes associated with a pandemic such as COVID-19 can lead to a massive increase in service desk calls. Employees need answers quickly while support staff are...

Emotional Fitness – A Quick Guide to Surviving a Crisis

Surviving a crisis requires more than tools and processes. Emotional fitness is needed to cope with the stress and fatigue we experience.

COVID-19 School Closures IT Policy for Primary Caregivers

Use this policy to support employees who are primary caregivers to children during the COVID-19 pandemic.

Staff Re-Deployment and Layoff Policy

Use this template as a starting point to craft your re-deployment or layoff of employees policy.

Develop a COVID-19 Pandemic Response Plan Storyboard

COVID-19 has been declared a pandemic. IT departments must do their part to develop a pandemic response plan.

Pandemic Response Plan Example

Modify this example to create your pandemic response plan.

Work-From-91Ƭ Requirements Tool

Identify business and IT requirements to support work-from-home initiatives as part of your pandemic response plan.

Emergency Remote Work Policy

This template codifies your emergency remote work plan into a policy document.

Wiki Collection for Collaboration Tools

This tool compiles and organizes a list of wikis for popular collaboration tools.

Emergency Remote Work Plan Checklists

This tool provides checklists for emergency remote work, from "day one" to "one-to-two weeks."
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