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Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s...

Resonance Theory: Part II

It is unlikely that the reader will have encountered many, or even any, of the concepts, relationships, or discoveries laid out in this issue. And the reason is simple:...

Amazon Briefs on “Contact Lens” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s...

Talkdesk Outlines Customer Experience Reframe for the Post-Pandemic Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Talkdesk’s...

Hoteling and Hot-Desking: A Primer

The terms hot-desking and hoteling are increasingly common amid the tentative office repatriation conversations held throughout global IT and business departments. Adopting...

Information Protection While Working From 91Ƭ

The COVID-19 pandemic has proved that working from home is an effective business model and is here to stay. But organizations need to provide guidelines to employees about...

Webinar: Create a Right-Sized Disaster Recovery Plan

Organizational resilience today requires a new way of thinking about backups and disaster recovery.

Slack Briefs on Slack Connect and Enterprise Key Management

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communication and collaboration for enterprise. One session showcased Slack’s...

Resilient or Not?

With the massive disruptions caused by the pandemic, the world's businesses, workers, investors, and governments are all scrambling to answer a key question: Who will come...

Webinar: Start Value Delivery With the Right Requirements

Requirements inform and set the key business, product, and IT expectations that an upcoming project or change is intended satisfy. Apply the right analysis practices to...
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