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This storyboard will help you measure and track your workload and ticket trends over time to determine the best approach to optimize your service desk staffing to meet demand.
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Despite growing awareness of the DEI challenges women face in the tech industry, the deep knowledge and actions needed to create change are lagging.
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Architecture & Engineering Cloud Storage Gateways Report
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Architecture & Engineering Professional Services Automation Report
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Architecture & Engineering Computer-Aided Design Report
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The HAFNIUM attack on Microsoft Exchange has left organizations reeling, and information sources are somewhat confusing as to the seriousness of the attack, what one should...
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Technology buyers and IT asset managers are frequently directed to procure and support new SaaS solutions from an increasing array of small to medium-sized vendors. These...
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Use this template to create metrics reports as part of quarterly capacity management/planning review meetings with your CIO and other senior IT management.
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Provide this template to your senior staff who will be providing metrics data for discussion at weekly status meetings.
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Organizations often measure business operations and spending, but these measurements may not tackle their main challenges. A meaningful, measurable strategy helps...
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