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Choose a Right-Sized Contact Center Solution – Phase 3: Score Vendors and Construct SOW

Score vendor proposals and construct a SOW for a contact center solution.

Contact Center RFP Scoring Tool

This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP...

Contact Center SOW Template and Guide

This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to...

Retail IT Stakeholder Satisfaction Benchmarking Report

Retail IT Stakeholder Satisfaction Benchmarking Report

Marketing & Advertising IT Stakeholder Satisfaction Benchmarking Report

Marketing & Advertising IT Stakeholder Satisfaction Benchmarking Report

The Three C’s of Enterprise Collaboration Software

This note outlines Info-Tech’s Three C’s of Enterprise Collaboration framework to help buyers effectively navigate the collaboration software marketspace.

Web Conferencing in 2021: The Top Three Trends

With a return to the office looking ever more feasible, organizations need to consider what role web conferencing solutions will play moving forward. This note outlines...

Passenger Transportation IT Stakeholder Satisfaction Benchmarking Report

Passenger Transportation IT Stakeholder Satisfaction Benchmarking Report

Webinar: Create and Manage Enterprise Data Models

This webinar talks thought primary components of creating effective enterprise data models to drive business success

Data-Informed Decisions to Increase Revenue With IDeaS’ G3 Revenue Management System

IDeaS’ G3 revenue management solution will be highly sought after by properties looking to leverage data to make informed pricing decisions.
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