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91制片厂 has confirmed the first group of featured speakers for LIVE 2025 in Montreal, taking place November 25鈥�26 at Fairmont The Queen Elizabeth. The...
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At WebexOne 2025, Cisco emphasized AI agents, interoperability, and resilient infrastructure. Updates to Webex and Contact Center highlight enterprise reliability and...
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Canva is a platform that enables teams to create, manage, and share content. It includes developer tools, integrated AI, and compliance and governance features that meet...
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BluIP has repositioned from telecom carrier to AI-first communications provider, centered on its AIVA Connect platform. BluIP now integrates with over 2,600 enterprise...
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A lightweight documentation of the service desk鈥檚 standardized processes.
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Simplify your service desk metric analysis. Use this tool to define goal and action-oriented metrics and dashboards for your service desk.
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Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...
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A step-by-step document that helps you improve customer service and meet SLAs by driving consistency in your support approach.
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Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...
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The tool is designed to identify the gaps in your organization鈥檚 service desk operation. The assessment includes metrics, processes, and technology.
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