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Respond Properly to Negative Reviews to Strengthen Your Brand

The worst thing has happened – your company received a negative review. Regardless of the source or the criticism, the worst thing you can do is ignore the review. Instead,...

IT Working Group for Educational Technology Charter Template

Use this template to create a working group charter for educational technology.

IT Advisory Committee for Educational Technology Charter Template

Use this template to create an advisory committee charter for educational technology.

Adapt Governance to Align Educational Technology With Faculty Needs Storyboard

Establish a strong collaborative foundation for educational technology.

Adapt Governance to Align Educational Technology With Faculty Needs

This strategic research describes the major changes to instructional technology happening in higher education. It makes the case for certain best practices to help IT...

ITAM Data Dictionary

Catalog hardware and software data fields, and issues and opportunities related to data collection.

Automate IT Asset Data Collection Storyboard

Understand the capabilities and limitations of asset discovery tools and where they can provide value to your ITAM practice.

Automate IT Asset Data Collection

Acquire and use discovery tools wisely to populate, update, and validate the data in your ITAM database.

Identify and Manage Operational Risk Impacts on Your Organization

Organizations need to be aware of the operational damage vendors may cause, to plan around those impacts effectively.

Operational Risk Impact Tool

Use this tool to help identify and quantify the operational impacts of negative vendor actions.
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