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AI Customer Experience Tools: Buyers Guide and Market Trends

This buyers guide makes the complex AI CX market easier to navigate by helping you pinpoint high-value use cases, align solutions to organizational needs, and streamline...
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AI Customer Experience Tools Phases 1-2

This buyers guide is a practical, research-backed resource designed to help organizations confidently evaluate and select the right AI-powered CX solution.

Requirements Workbook for AI CX Tools

A structured, editable tool to help you clearly communicate your organization’s needs to AI CX vendors.

Demo Script for AI CX Tools

A template designed to help IT provide vendors with a consistent set of instructions, ensuring an objective comparison of AI-powered CX product features.

Business Reference Architecture for US State Governments

This business reference architecture provides a comprehensive framework for state governments to analyze and organize their business operations. By decomposing activities...
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Universities Can Strengthen 91Ƭ Outcomes by Aligning IT with Faculty Priorities, Says 91Ƭ

As research computing becomes increasingly intricate and vital to university success, many higher education institutions are seeking structured ways to align technology...

Data Quality Playbook

Use this template to help you build a clear and compelling case for a data quality program for executive management and sponsors.

Data Quality Supporting Workbook

Use this tool to help support the completion of exercises associated with the 91Ƭ Your Data Quality Program blueprint and Playbook.

91Ƭ Your Data Quality Program Phases 1-4

Data quality is something that everyone feels the impact of, and most data owners agree that managing it is a challenge. The value and effectiveness of decision-making is...

Salesforce Acquires Informatica to Create a New Platform for Agentic AI

With Salesforce’s acquisition of Informatica, we can expect Salesforce to continue its pursuit of building an agentic AI platform. Let’s have a look at the new...
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