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This phase of the blueprint, Prepare to Successfully Deploy PPM Software, will help you plan how to engage your vendor/consultant by communicating your functional...
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This storyboard will help you develop a process to assess the current capabilities of your SQA practice, develop a comprehensive plan for your quality assurance activities,...
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This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you assess and understand your current SQA practices as well as the...
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This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you identify and define SQA processes and metrics needed to meet quality...
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This phase of the blueprint, Optimize Your SQA Practice Using a Full Lifecycle Approach, will help you define optimization initiatives required to improve your SQA practice...
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Your customers love mobile messaging services; leapfrog your competitors by having a strategy to provide first-rate service to them in this explosively popular channel.
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Read this phase for a clear direction on the drivers and value proposition of text-based customer support for your organization.
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Read this phase for prioritized requirements for text-based support and a vetted shortlist of the technologies needed to enable it.
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Read this phase for an overview of customer service workflows and escalation policies, as well as risk mitigation considerations.
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Use this storyboard to communicate a strategic vision for your PMO, get the right people behind you, and establish buy-in for a long-term PPM strategy. All in 100 days.
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