Service Desk - Videos
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Webinar: Staff the Service Desk to Meet Demand
IT needs to implement proactive measures to reduce costs with immediate results. During this session, we will go through a tactical and strategic...
Webinar: IT Service Management Selection Guide
There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution...
Webinar: Improve IT Satisfaction by Standardizing the Service Desk
The service desk is the foundation of all other IT service management processes. For IT to become a strategic and trusted partner to the business,...
Webinar: Deliver a Customer Service Training Program to Your IT Department
IT leaders often focus on measures of effectiveness and timeliness when evaluating their service desk, missing a key piece of what it takes to...