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Deliver a targeted customer service training program to your IT team to enhance their customer service skills when dealing with end users. Improve overall service delivery...
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Shift left involves shifting ticket resolution from more costly resources to the first line of support and to end users, freeing up resources, reducing costs, and...
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Adopt a continual service improvement mindset and make gradual changes to ticket intake. Focusing on a small number of improvements each quarter will allow you to...
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鈥婽he business is rarely satisfied with current service levels. However this dissatisfaction is often based on perception. Without an internal SLA that effectively tracks...
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This blueprint will help you implement a systems management solution to improve availability and visibility.
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