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Infrastructure & Operations

Alcatel-Lucent Enterprise Announces Q2 Performance

On August 25, 2020, Info-Tech briefed with Alcatel-Lucent Enterprise on its Q2 performance. While the pandemic has decreased performance in on-premises system deployment,...

Nemertes 91Ƭ Supports the Need for a Rationalized Collaboration Toolset

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Best Practices for Direct Routing and E911 for Microsoft Teams

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on best...

RingCentral Briefs on Current and Upcoming UCaaS Features

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Omdia Reveals Top Ten UCaaS Vendors for 2020

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Omdia’s...

ServiceNow Outlines the "Now Platform" Solution for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on...

Cisco Outlines Solutions for Remote Work and a Safe Return to the Office

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall reports on Cisco’s...

Lenovo Report Outlines Major Trends and Challenges related to Remote Work

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. Thomas Randall briefly explores...

Talkdesk Outlines Customer Experience Reframe for the Post-Pandemic Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Talkdesk’s...

Amazon Briefs on “Contact Lens” for the Contact Center

Enterprise Connect 2020 Digital Conference & Expo featured a wide variety of sessions on communications and collaboration for enterprise. One session showcased Amazon’s...
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