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This tool is designed to help organizations assess the maturity of their change management practice and identify gaps in processes.
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The creation of a request for change (RFC) form for the enterprise can be a time consuming and daunting task. Save time by customizing this form to the context of your...
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On May 24, 2021, Alcatel-Lucent Enterprise (ALE) briefed on its Q1 performance for FY21. FY20 saw ALE鈥檚 global revenues impacted by the COVID-19 pandemic, and these effects...
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On May 21, 2021, Cisco briefed on Webex鈥檚 security features. This not only included information about the type of administration control for end users when using Webex from...
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There are many ITSM solutions on the market today, but narrowing down the list to the most appropriate for your needs is tough. The "best solution on the market" may not be...
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ARP funding offers an opportunity for technology modernization for organizations who qualify. But don鈥檛 forget about cybersecurity 鈥� otherwise, your business that the ARP...
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This template outlines and describes the sections of a statement of work, specifically for a contact center solution. It aims to identify areas that organizations ought to...
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This tool enables organizations to evaluate and compare the results of an RFP process quickly and easily. The outcome of this exercise will be a determination of which RFP...
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Score vendor proposals and construct a SOW for a contact center solution.
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Use this template to proficiently gather business requirements for your right-sized contact center solution.
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