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Infrastructure & Operations

Stop Wasting Time Evaluating Commoditized Products 2025

Traditional procurement practices don’t work in an exponential world. Rethink the way you make purchasing decisions and evaluate solutions with a vendor management practice...

From Predictions to Reality: Exponential IT, Two Years Later

Discover how new technologies are transforming industries and connecting through the value chain to impact IT operations. Learn how IT leaders can navigate this evolving...

Succeed With Enterprise Application Selection Deck

​Too often, organizations leap to an enterprise application choice without spending time on what truly matters. Set yourself up for success by first focusing on a strategic...

An Operational Framework for Rolling Out AI Deck

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

An Operational Framework for Rolling Out AI

Explore how focusing on sustainable scale-out can help you avoid AI fragmentation in this keynote presentation delivered at Info-Tech LIVE 2025.

Info-Tech’s Guide to IT Diagnostics

​The first step to solving any problem is understanding what’s causing it. Explore Info-Tech’s suite of comprehensive diagnostics to help you identify your strengths and...

Define Services in Your CMDB

A Configuration Management Database (CMDB) provides a unique perspective on all your different IT practices and helps alleviate the organizational risk of knowledge loss....

91Ƭing Autonomy: Imagining the Future of Self-Guided Machines

In the near-future, intelligent, adaptive, and autonomous machines will be everywhere. Explore what autonomy is, the challenges to building autonomous tools, and ideas on...

The Infrastructure and Operations Playbook – Program Overview

In this concise publication, we introduce you to Info-Tech's Infrastructure and Operations Playbook, a structured, calendar-aligned, actionable framework that I&O leaders...

Service Desk Satisfaction Diagnostic

The Service Desk Satisfaction diagnostic survey lets you actively measure end-user satisfaction with your service desk across seven key dimensions of service desk quality....
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