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We have spent the last three months gathering signals from key vendors, standards bodies, industry organizations, notable tech influencers, reputable media, Info-Tech...
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We have separated the signal from the noise, built an analysis framework, and presented it all in an enjoyable and easily consumable format. You will begin to address the...
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Use this template to document the justification for addressing service desk improvement, the results of your analysis, and your next steps.
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Use this tool to help you identify trends and patterns in your ticket data to action improvement initiatives.
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Avoid the pains of ticket analysis by standardizing your ticket data and ticket data analysis to improve service desk processes.
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This note highlights the top three trends to watch for in the 2022 UCaaS marketspace: AR/VR digital workspaces will see sustained investment; UCaaS and customer experience...
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In this storyboard, we have compared the partner program of the top three cloud service providers (AWS, Microsoft, Google), helping IT service providers to choose the...
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Use this poster as a visual aid to guide users toward the best communication channel for different message types.
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Identify your organization's key meeting challenges and best practices to fix them.
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Hybrid, virtual, or in person 鈥� set meeting best practices that support your desired meeting norms. Begin to run better meetings by identifying your meetings' current state...
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