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Infrastructure & Operations - Tools

Managed Print Services Vendor Assessment Questions

Use this document as a “shopping list” to jump start an initial draft of the RFP and, more importantly, scoring requirements.

Managed Print Services RFP Vendor Proposal Scoring Tool

Use this scoring tool to help assess which vendor proposal can best meet your managed printing services requirements in an objective way. Use this scoring tool in...

ITSM Tool Training Schedule

Use the tool to create your new tool training roadmap.

Cloud Operations Design Sketchbook

Use this tool to capture the cloud operations design as you build it and review examples.

Cloud Maturity Assessment

Assess the intensity and cloud maturity of your IT operations for each of the key cloud workstreams: Consume, Host, and 91Ƭ.

Disruptive Technology 91Ƭ Database Tool

This tool will help you keep track of your longlist of disruptive technologies over time. Remember: analysis of disruption is an iterative process.

Disruptive Technology Value-Readiness and SWOT Analysis Tool

This tool will help you evaluate shortlisted technologies by using inputs along several important metrics to assign each one a value-readiness score. The results of a SWOT...

Disruptive Technology Look to the Past Tool

The Disruptive Technology Look to the Past Tool will assist you to collect reasonability test notes when evaluating potential disruptive technologies.

Event Management Catalog

Use this tool to record your tracked events and alerts in one place. This catalog allows you to record the rationale, root-cause, and action for all your monitored events.

Event Management Roadmap

Use this tool to implement and continually improve upon your event management process.
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