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Infrastructure & Operations - Templates & Policies

Incident Management and Service Desk SOP

Use this template to record the key details required for effective critical incident management, including a list of critical IT services, a list of key upper tier...

Service Desk Project Summary

Stakeholder support can make or break a service desk initiative. The Executive Presentation template provides an example of how to organize the process improvements...

Service Desk Training Deck

A lightweight documentation of the service desk’s standardized processes.

Project Transition Template

A comprehensive documentation template to enhance knowledge transfer and requirements communication.

Project Transition Presentation Template

A customizable PowerPoint template for communicating details of your transition plan across the organization.

BYOD Acceptable Use Policy

The purpose of the BYOD Acceptable Use Policy is to define standards, procedures, and restrictions for end users who are connecting a personally owned device to a company’s...

ITAM Demonstration Script Template

Create a demo script to let vendors know what functions are important for your team.

Standard End-User Entitlements and Offerings Template

A general-use template for documenting and communicating technology offerings internally.

Enterprise Device Management Strategy Template

An easily customized presentation deck to help build and communicate a clear and compelling strategy document for your key players.

IT Operations Automation Strategy Template

Use this boardroom-ready presentation template to demonstrate your approach to automation, both for your own reference and for clear communication to stakeholders.
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