|
Use this template to create a project charter to launch the configuration management project.
|
|
|
Use this template to create your board charter for your configuration control board (CCB). Define roles and responsibilities and mandates for the CCB.
|
|
|
Use this template to record the key details required for effective problem management 鈥� both proactive and reactive. Outline a problem management workflow, record the...
|
|
|
Use this tool to define your workflow for adding new events to track. This cookbook includes the considerations you need to include for every tracked event as well as the...
|
|
|
Use this template to help define your event management handoffs to other service management practices.
|
|
|
Use these examples to guide your KB article templates and to clarify appropriate level of detail.
|
|
|
Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
|
|
|
Modify these examples to suit your requirements.
|
|
|
Provide a process workflow for easier reference and to communicate process expectations to stakeholders.
|
|
|
This template is used to outline the key audiences for communication and draft messages for each audience as part of the new change management program rollout.
|
|
