|
Capture initiatives to educate staff and drive buy-in from senior leadership on improvements to your incident and problem management processes.
|
|
|
This storyboard will help you manage IT problems and incidents, reducing incident volume and severity through effective incident and problem management. Engage in proactive...
|
|
|
Modify these examples to suit your requirements.
|
|
|
Use these examples to guide your KB article templates and to clarify appropriate level of detail.
|
|
|
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
|
|
|
Use the template to build out your proposal to transform your field technical support services.
|
|
|
With remote work becoming a normal employee offering for many organizations, self-serve/self-solve becoming more prominent, and a common call out to improve customer...
|
|
|
Enormous amounts of IT budget are allocated to projects each year, but once the project is over, how do you manage the change and ensure the systems are being used?...
|
|
|
Start designing a cloud brokerage that delivers value beyond gatekeeping.
|
|
|
In the situation where new technology is not being used after a project is complete, consider the following approach.
|
|
