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On February 24-25, 2021, Zoho held its annual ZohoDay 鈥� a conference aimed at communicating the state of the business and product roadmaps. The event coincided with Zoho鈥檚...
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What can a messaging app teach us about Change Management?
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On December 8, Masergy 鈥� a software defined networking services company 鈥� briefed Info-Tech on its UCaaS solution. Masergy UCaaS is built on the Cisco collaboration...
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On January 14, Revation Systems 鈥� a provider of cloud-based compliant messaging and communications 鈥� briefed Info-Tech on its unified communications as a service (UCaaS)...
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On December 1, Zendesk 鈥� a global customer service software company 鈥� briefed Info-Tech on its contact center as a service (CCaaS) solution, Zendesk Talk.
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On December 1, Twilio 鈥� a cloud communications platform 鈥� briefed Info-Tech on its contact center as a service (CCaaS) solution, Flex.
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An accurate and comprehensive record of the incident management process, including a description of the incident, any workarounds identified, the root cause (if available),...
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This note highlights the top three trends to watch for in the 2021 UCaaS market.
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On October 29, 2020, Verizon briefed on BlueJeans鈥� product vision and direction. This note outlines the new and upcoming features that users can expect from BlueJeans for...
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On November 17, 2020, Alcatel-Lucent Enterprise (ALE) released its Q3 report. While ALE saw increased revenue for its cloud solutions (especially for its UCaaS offering...
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